Supervisor Power Fashion Phalaborwa

Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met & exceeded.

• Sales & Customer Experience Management:


• Drive sales through the implementation of customer experience processes (through execution of business instruction letters, markdowns, repricing, promotions, customer experience plan, visual standards & customer feedback, etc.) to meet customer service standards and achieve sales targets. This includes new account/membership targets 


• Team Management:


• Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values. Provide ongoing coaching & mentoring to enable and up-skill store associates (e.g. product knowledge)


• Stock Management:


• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.


• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans, etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.


• Oversee the general maintenance of the stockroom to meet housekeeping standards.


• Risk Management:


• Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health & safety standards, weekly hanger counts, security, etc.) to ensure and enforce overall compliance to policies and procedures.                                

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• Grade: 12 


• 1-2 Years' experience in retail. 


• Experience in a supervisory role 


•  Sales & service management. 


• Computer literacy. 


• Communication skills. 


•  Retail trade. 


• Brand, customer & product understanding.