Supervisor: Quality Assurance (Insurance)

Supervisor: Quality Assurance (Insurance)

Pretoria
Permanent
Marked Related

Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.

Position Description:

· Implement and monitor the QA process (Internal call centres QA)

· Conduct call assessments

· Trend Reviews

· Coach staff for QA/Performance improvement

· Staff training

Requirements:

· Qualification in Call Centre Management

· Recognised qualification recognised by FSB

· 3 Years’ Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry)

· 2 Years’ Call centre Supervisory experience

Posted 2023-05-06

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