Switchboard Operator

Requirements

• Minimum Requirements:
• ⦁ NQF level 4 or 5 (Grade 12 Certificate or equivalent).
• ⦁ Must be Computer literate.
• ⦁ Good interpersonal and communication skills (verbal and written).
• ⦁ Understanding of customer care and Batho Pele Principles must be able to work shifts.

Job Description

Duties:

• Operate and manage the switchboard efficiently

• Ensure proper maintenance and functioning of the switchboard

• Handle incoming and outgoing calls

• Channel calls to the appropriate sections

• Respond to general enquiries and keep accurate records of trunk calls

• Take messages and relay them promptly

• Issue private telephone accounts to relevant officials

• Report any abuse or misuse of telephone systems