SYSTEMS ANALYST II

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: No

Introduction

Understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.

· Analyse current systems solutions and business requirements

o Interpret and provide input to translate business requirements into business requirement definitions and specifications

o Analyse and evaluate required system enhancements

o Analyse existing systems and interfaces for modification / improvement purposes

· Design new or enhanced systems to accommodate business needs

o Participate in the process design or re-design and translate business / user requirements / processes into less complex system design

o Design less complex system enhancements

o Change systems specifications based on testing problems / changing requirements

o Design interfaces and solutions with other systems

o Adhere to the change request process

o Complete peer review of team change requests submissions

o Provide input to deployment plans based on designs

· Testing of proposed solutions

o Develop system test plans for system, regression and integration testing

o Perform systems testing and integration testing, and feedback results

o Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off

· Participate in the implementation of new solutions to ensure successful integration into current environment

o Manage the creation and hand-over of the system administration procedures

o Participate in the post-implementation reviews for completed projects

· Support current solutions

o Attend to user queries, incidents and requests as per ways of working

o Ensure the stability of the existing systems environment in line with agreed SLA’s

o Provide input to development/programming and technical support teams

o Provide functional guidance

o Complete peak checks and reporting during peak periods

· Collaborate with and support ITS and the Business

o Integrate with relevant business and IT teams

o Provide system input to design of user training material

o Provide operational support to the business areas

o Provide knowledge transfer and support to team members

o Collaborate with 3 rd party service providers for operational, technical and functional support

· Create and maintain documentation

o Develop and maintain all relevant SDLC documentation

o Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems

o Update standby and support manuals

TECHNICAL AND FUNCTIONAL COMPETENCIES

· Minimum 3 years IT degree/diploma

· 3 - 5 years relevant IT experience

· Will be required to perform standby duties on rotational basis

ADDITIONAL CRITERIA

· SQL and relational database knowledge is required

· Working knowledge of various system integration formats

· Able to work independently on less complex projects and improvements

· SDLC and testing methodology knowledge

· Supply chain knowledge/understanding advantageous

· Takes ownership, accountability and is self-motivated

· Is aware of and responsive to internal and external events and influences on the technical landscape

· Ability to research technology-related concepts, trends and best practices, and apply findings

· Appropriately derives and organises the essence of information to draw solid conclusions

· Looks beyond symptoms to uncover root causes of problems to be solved

· Synthesises data from different sources to identify trends

· Demonstrates a results-oriented mindset in planning and implementing activities/projects

· Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed

· Prepares clear, well-structured presentations using a variety of tools and techniques

· Prepares written reports and briefs and communicates ideas clearly

· Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit

· Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties

· Adjusts to work effectively within new work structures, processes, requirements, or cultures

· Actively seeks out positive spin-offs of change and investigates ways in which change can be used

· Anticipates change and continuously remains prepared for change

· Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change

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