Team Lead: Professional Services

Position Overview:

MRI Software is seeking a Team Lead – Professional Services to join our South African team. This role will be responsible for leading a small team delivering consulting, implementation and managed services within the MRI Property Central / MDA product suite.

The successful candidate will provide day-to-day leadership, mentorship, and operational oversight to a team consisting of Consultants and a Project Manager, ensuring the successful delivery of client projects and services. This role will also work closely with clients, internal stakeholders and leadership to drive service excellence, customer satisfaction, and continuous improvement.

This is an excellent opportunity for an experienced professional with strong people leadership, project delivery and client engagement skills who thrives in a fast-paced software and property technology environment.

Responsibilities:

• Lead, mentor, and support a team of Professional Services Consultants and a Project Manager
• Manage team workload, priorities, resource allocation, and delivery timelines
• Drive successful implementation and consulting outcomes for MRI Property Central / MDA clients
• Act as an escalation point for client concerns, delivery risks and operational challenges
• Foster strong client relationships through professional communication and service delivery
• Collaborate with cross-functional teams including Sales, Support, Client Experience, Product and Marketing
• Monitor project progress with Project Manager and ensure delivery standards, quality and timelines are met
• Identify process improvement opportunities to enhance operational efficiency and customer experience
• Support team development through coaching, performance management and skills growth
• Assist with reporting, forecasting and operational tasks and planning for the Professional Services function
• Ensure a consistent, professional and customer-focused experience across all engagements

Skills / Requirements:

• 3–5+ years’ experience in a customer-facing software, consulting, implementation or professional services environment
• Previous team leadership or supervisory experience preferred
• Strong project coordination and stakeholder management skills
• Professional communication skills with the ability to confidently articulate technical and functional concepts (written and verbal)
• Strong problem-solving and decision-making abilities
• Excellent organisational, administration and time management skills
• Ability to manage multiple priorities and work effectively under pressure
• Strong interpersonal and relationship-building skills
• Excellent computer literacy and knowledge of Microsoft Office products
• Experience within the property management software industry or familiarity with Property Central / MDA would be advantageous
• A customer-centric mindset with a focus on service excellence and team collaboration

We’re obsessed with making this the best job you’ve ever had!  

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group  
• Have confidence in your health with our offered Medical Aid Scheme.   
• Invest in our competitive Personal Pension plan and help set you up for your future.  
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).   
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose! 
• Further your professional development with our Tuition Reimbursement Schemes   
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!   

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.   

Amazing growth takes amazing employees. Are you up to the challenge?  

We know the  confidence gap and  imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!  

 
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.  

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.  

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!