Team Leader

Team Leadership

• Establish an unobstructed vision and objectives for the team, aligning
  them with the company’s goals.
• Facilitate regular team meetings to communicate updates, share best
  practices, Achievement of team goals and milestones.
• Lead by example, demonstrating a high standard of professionalism,
  integrity, and performance- Feedback from team members on
  leadership effectiveness
  

Sales Performance Management

• Monitor individual and team sales performance through key
  performance indicators (KPIs) such as conversion rates, lead
  generation, and revenue achieved.
• Implement effective sales strategies, offer guidance on best practices,
  and ensure alignment with company goals.
• Identify and address performance gaps by providing coaching, training,
  and necessary resources to team members.
• Ensure growth of new business acquisition to 40% from the current
  33%.

Customer Focus

• Promote a customer-centric culture within the team, emphasizing
  empathy, responsiveness, and effective communication.
• Oversee customer interactions to ensure consistency in service quality
  and adherence to the company’s standards.
  
• Manage escalated customer complaints and provide solutions to
  maintain satisfaction and loyalty.
• Reduction in customer complaints and faster resolution times.

People Management

• Conduct regular performance reviews and provide constructive
  feedback.
• Identify skills gaps and arrange training and professional development
  programs.
• Foster a positive work environment by recognizing achievements,
  resolving conflicts, and promoting teamwork.
• Improvement in individual consultant performance over time
  

Risk & Compliance

• Ensure team compliance with relevant industry regulations and the
  company's internal risk management policies.
• Conduct regular audits or checks on sales processes, customer
  interactions, and documentation to identify any risk areas.
• Train and educate team members on compliance and risk mitigation
  strategies

Plan, coordinate & Control Tactical Sales Activities

• Initiates and coordinates development of action plans to penetrate new
  markets.
• Direct acquisition, growth, drive and monitoring sales and align them in
  terms of sales plan to achieve regional profit target.
  

Personal Development

• Attend external courses / sales workshops.
• Register for a course/programme which is focused on self-empowerment and career growth

• Understanding of the educational market
  and Fundi offerings
• Product knowledge
• Proficiency in CRM software and data
  analytics.
• Strong problem-solving skill
• Analytical thinking
• Conceptual thinking
• Results focused
• Ability to network and build relationships with
  ease
• Self-Confidence
• Collaboration
• Innovative
• Fosters an inclusive and diverse team
  environment.


• National Diploma/ Degree in Marketing & Sales or related field.
• 3 years or more sales experience in a sales environment, with at least 1 year in a supervisory/ leadership role.