Team Leader: Capitec Direct

Purpose Statement

• To effectively lead a team in the Capitec Direct Department to ensure effective selling of the various Capitec product and services in agreed set targets (via virtual channels). To ensure a client focused, high performance/high commitment environment is developed and sustained within the department.

Experience

Minimum:

• More than 2 years working experience in Capitec. 


• Leading people to achieve goals and targets such as in services, sales, and customer facing organisations. 

Ideal:

• Previous management or supervisory experience  of leading a sales team. 


• Experience in sales/credit/fraud environments would be an added advantage or 


• Contact centre experience.


• Capitec Bank products and procedures

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Understanding of banking or financial principles and environment


• Leadership and people management principles


• Business performance drivers at this level


• Retail/consumer service environment 


• Banking products and services


• Business Processes (Marketing/ Financial Management/ Human Resource Management)


• Basic telesales techniques and methods


• Sales principles and techniques 


• Basic calculations

Ideal: 

Capitec Bank policies, including:

• Disciplinary code and procedures


• KPA procedures and policies


• Adherence policies


• Online and cell phone banking process and technical frameworks (role specific) 


• Capitec banking system


• Client relationship principles and environment


• Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)

Skills

Conditions of Employment