Team Leader: Fraud Operations

Purpose Statement

To lead a team in Fraud Operations which investigates and acts on card fraud, digital fraud, application fraud and/or internal threats, engaging in and advising clients and internal stakeholders, investigating fraud related activities, mitigating losses and recovering funds, performing chargebacks and ensuring delivery within the expected SLA that is aligned with the objectives, plans, processes and standards of the Financial Crime Operations Department.

Experience

• At least 2 - 4 years’ experience in a banking, retail, fraud, forensics, or client service environment. 


• Plus at least 1-3 years’ experience in leading a team or proven leadership capability withing a team in a fast moving environment of fraud detection technologies, tools, applications, and systems.


• Comprehensive understanding of the South African financial/banking environment


• Familiarity with relevant legislation pertaining to fraud and banking.


• Proficiency in investigation techniques and methodologies


• Understanding of customer care and service protocols


• Familiarity of common fraud typologies and emerging trends in fraud and financial crime


• Familiarity with banking/retail/financial service provider policies, products, and procedures


• Service-oriented mindset.
  
   

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

• Regulatory requirements, compliance standards in a fraud environment


• Understanding of fraud prevention, security and fraud risk management


• Basic data analytics


• People/team leadership and HR practices and principles


• General operations management practices and principles and stakeholder and client management


• Client service principles and practices.


• Liaise with 3rd party providers and banking industry.


• Leadership and people development and coaching practices and principles


• Basic processes of operationalising business plans and objectives 


• Understanding of conflict management/resolution principles and practices.
  
   

Skills

Conditions of Employment