Team Leader: LP

The Team Leader leads, guides, and supports a team of consultants to achieve sales targets,
provide exceptional customer service, and deliver financial solutions to educational
institutions, students, or other relevant clients.

This involves motivating and managing the team to ensure optimal performance while
maintaining compliance with industry regulations and company policies, acting as a coach
and mentor, resolving escalated issues, facilitating professional development, and
implementing sales strategies that align with the company’s goals.

Team Leadership

• Establish an unobstructed vision and objectives for the team, aligning
  them with the company’s goals.
• Facilitate regular team meetings to communicate updates, share best
  practices, Achievement of team goals and milestones.
• Lead by example, demonstrating a high standard of professionalism,
  integrity, and performance- Feedback from team members on
  leadership effectiveness
  

Sales Performance Management

• Monitor individual and team sales performance through key
  performance indicators (KPIs) such as conversion rates, lead
  generation, and revenue achieved.
• Implement effective sales strategies, offer guidance on best practices,
  and ensure alignment with company goals.
• Identify and address performance gaps by providing coaching, training,
  and necessary resources to team members.
• Ensure growth of new business acquisition to 40% from the current
  33%.

Customer Focus

• Promote a customer-centric culture within the team, emphasizing
  empathy, responsiveness, and effective communication.
• Oversee customer interactions to ensure consistency in service quality
  and adherence to the company’s standards.
  
• Manage escalated customer complaints and provide solutions to
  maintain satisfaction and loyalty.
• Reduction in customer complaints and faster resolution times.

People Management

• Conduct regular performance reviews and provide constructive
  feedback.
• Identify skills gaps and arrange training and professional development
  programs.
• Foster a positive work environment by recognizing achievements,
  resolving conflicts, and promoting teamwork.
• Improvement in individual consultant performance over time
  

Risk & Compliance

• Ensure team compliance with relevant industry regulations and the
  company's internal risk management policies.
• Conduct regular audits or checks on sales processes, customer
  interactions, and documentation to identify any risk areas.
• Train and educate team members on compliance and risk mitigation
  strategies

Plan, coordinate & Control Tactical Sales Activities

• Initiates and coordinates development of action plans to penetrate new
  markets.
• Direct acquisition, growth, drive and monitoring sales and align them in
  terms of sales plan to achieve regional profit target.
  

Personal Development

• Attend external courses / sales workshops.
• Register for a course/programme which is focused on self-empowerment and career growth

• Understanding of the educational market
  and Fundi offerings
• Product knowledge
• Proficiency in CRM software and data
  analytics.
• Strong problem-solving skill
• Analytical thinking
• Conceptual thinking
• Results focused
• Ability to network and build relationships with
  ease
• Self-Confidence
• Collaboration
• Innovative
• Fosters an inclusive and diverse team
  environment.


• National Diploma/ Degree in Marketing & Sales or related field.
• 3 years or more sales experience in a sales environment, with at least 1 year in a supervisory/ leadership role.