Team Leader, Short Term Insurance Claims

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead, coach and manage a frontline claims team to deliver consistent, high quality, empathetic and compliant buildings claims outcomes, in line with the operational, customer experience, cost, quality and people objectives set by the Claims Manager.

The Team Leader is accountable for intraday execution, claims quality, consultant performance, customer experience and people development, ensuring the team consistently meets agreed service and productivity targets.

Type of Qualification: First Degree - NQF 6

Field of Study: Short Term Insurance



Experience Required

3 - 5 years experience in a leadership or supervisory role. Minimum of 3 years’ experience in the Short-Term Insurance claims or customer service industry. 

Strong knowledge of claims processes, emergency dispatch procedures, and service provider networks. Proficient in Microsoft Office and claims management systems

Behavioural Competencies:

• Adopting Practical Approaches
• Challenging Ideas
• Convincing People
• Directing People
• Following Procedures
• Making Decisions
• Producing Output
• Understanding People

Technical Competencies:

• Control Evaluation
• Risk Management
• Insurance Risk Management
• Insurance Products
• Insurance Processing