Technical Account Manager

Our client is a fast-growing fintech company focused on providing seamless payment solutions to businesses around the globe. They are dedicated to delivering high-quality customer experiences, and they are looking for a Technical Account Manager to join their team. This role will act as the technical liaison between our client and their merchants, ensuring successful implementation and ongoing satisfaction with their platform.

Role Overview

Our client is seeking a highly skilled and customer-focused Technical Account Manager to manage the technical relationships with their merchants. The ideal candidate will combine technical expertise with excellent communication skills to help merchants effectively implement, use, and optimise our client’s payment solutions. This role requires hands-on experience with APIs, technical troubleshooting, and the ability to translate complex technical concepts into actionable solutions for clients.

Job Type: Full time/Permanent

Workplace: Hybrid

Requirements

• 3 years of proven experience working in a similar role.
• Proven experience in a technical client-facing role, such as Technical Account Manager, Solutions Engineer, or Integration Specialist.
• Strong knowledge of APIs (e.g., RESTful APIs), including integration and troubleshooting experience.
• Familiarity with coding languages such as C#, JavaScript, Python, or Ruby (preferred).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
• Experience in the fintech, payments, or SaaS industry (preferred).
• Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
• Hands-on experience with technical tools such as Postman, Swagger, or similar API testing platforms.
• Bachelor’s degree in computer science, engineering, or a related field (preferred).
• Technical Expertise – Hands-on experience with APIs, coding, and technical troubleshooting.
• Communication Skills – Ability to convey complex technical concepts to a wide range of audiences.
• Customer Relationship Management – Proficient in building trust and maintaining long-term merchant relationships.
• Problem-Solving and Collaboration – Skilled at resolving issues quickly and working effectively with internal teams.

Who You Are

• Technically Skilled – You have a deep understanding of APIs and can troubleshoot complex technical issues with ease.
• Customer-Focused – You are passionate about helping merchants succeed and delivering exceptional customer experiences.
• Collaborative – You work effectively across teams to ensure seamless communication and resolution of technical challenges.
• Problem Solver – You thrive on finding creative solutions to complex problems and enjoy tackling technical challenges.
• Proactive – You anticipate potential issues and take steps to address them before they become problems.

Ideal For

• Experienced technical professionals with a background in client-facing roles.
• Individuals with a passion for technology and a desire to help businesses optimise their use of software solutions.
• Technically skilled candidates looking to balance hands-on troubleshooting with strategic client management.

Responsibilities

• Serve as the primary technical point of contact for merchants, managing relationships and addressing their needs.
• Guide merchants through the implementation process, including API integration, system configuration, and testing.
• Proactively identify opportunities for merchants to optimise their use of our client's platform and achieve business goals.
• Troubleshoot and resolve technical issues, collaborating with internal teams such as engineering and support as needed.
• Conduct training sessions and provide ongoing technical support to merchants post-implementation.
• Monitor merchant performance metrics, identifying trends and providing insights for improvement.
• Advocate for merchant needs within our client, providing feedback to product and development teams to enhance the platform.
• Create and maintain technical documentation, such as integration guides and FAQs, to support merchant success.
• Manage escalations for critical issues, ensuring timely resolution and clear communication with stakeholders.

Benefits

• Opportunity to work at a fast-growing fintech company with cutting-edge payment technology.
• Collaborate with dynamic and talented teams in a supportive environment.
• Build technical and client management expertise while working on impactful projects.