Technical Account Manager

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Tasks include but are not limited to:

• IT Project Management when onboarding new clients

• Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders

• Draw up project plans and timelines.

• IT Procurement

• Good communicator

• Organizing IT resources to meet PMO/Client timelines.

• Maintain relationship with client/client IT into BAU environment

• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations

• Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.

• Draft reports on IT Service Delivery and present the data to the Senior Management Team

• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences

• Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action

• Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required

• Owning project/client change requests within IT environment

• Must be prepared to chase stakeholders for outstanding actions

• Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT

• ITIL V3 Certified (Desirable)
• IT Qualification’s (Required unless over 5 years IT experience)
• Tertiary Qualification (Desirable)
• Management Qualification (Desirable)