Technical Account Manager

One of our clients, a trusted provider of hosting and cloud
solutions, helps businesses optimise their infrastructure, strengthen security,
and scale with confidence. We partner closely with our clients, acting not just
as a provider but as an extension of their teams, delivering technical
expertise, strategic insight, and exceptional customer experience.

We are looking for a Technical Account Manager (TAM) to join our growing team. This role is perfect for someone who is technically
curious, commercially aware, and passionate about building lasting client
relationships.

Role Overview

As a Technical Account Manager, you will act as the bridge
between our clients and our customers, ensuring their hosting, cloud, and
security solutions deliver maximum value. You’ll combine technical knowledge
with strong communication and relationship -building skills to guide clients
through their journey with our client, from onboarding and migration through to
optimisation, renewal, and growth.

Requirements

• Serve
  as the primary point of contact for a portfolio of customers, building
  trusted -advisor relationships.
  
• Translate
  technical concepts (hosting, cloud, security) into plain business language
  for non -technical stakeholders.
  
• Guide
  clients through onboarding, migrations, and upgrades, liaising with
  engineers to ensure smooth delivery.
  
• Identify
  upsell/cross -sell opportunities and support contract renewals with clear
  value evidence.
  
• Document
  client interactions, create reports, and maintain accurate account records
  in CRM systems.
  
• Collaborate
  internally with technical, support, and project teams to align on client
  needs and deliverables.
  
• Stay
  current on industry trends, cloud/hosting best practices, and emerging
  technologies to advise clients effectively.
  

Required Skills & Qualifications (Must -Have)

• Solid
  understanding of hosting and infrastructure basics (managed hosting, cloud
  vs. on -prem, uptime, backups).
  
• Awareness
  of core cloud concepts (compute, storage, networking).
  
• Familiarity
  with Linux/Windows server use cases and basic hosting tasks (DNS, SSL).
  
• Knowledge
  of firewalls, SSL, DDoS, and security essentials.
  
• Strong
  communication skills, able to explain technical concepts simply and
  professionally.
  
• Organised,
  reliable, and able to manage multiple customer accounts.
  
• Customer -first
  mindset; responsive and professional in interactions.