Technical Associate (ST)

Job Title: Technical Associate
Location: Sandton

About us:

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Job Overview:
We’re seeking a proactive Technical Customer Service Representative to deliver top-notch
technical support and service to our clients. This customer-facing role demands strong
problem-solving abilities and clear communication to ensure customers successfully use our
technology‐based services.

Key Responsibilities:
● Provide technical assistance via phone, email, live chat, and ticketing platforms
● Promptly troubleshoot and resolve customer issues related to hardware, software,
systems, or configurations
● Diagnose root causes by asking targeted questions and using remote‐access tools if

● Escalate complex or unresolved problems to engineering or management following
company protocols
● Log all interactions, track issue resolutions, and maintain accurate records in CRM
systems
● Provide clear, courteous feedback and follow-up to verify resolution and customer
satisfaction
● Maintain technical proficiency and keep knowledge base resources up to date with
documented solutions
● Collaborate cross‐functionally to relay insights on recurring issues and recommend
product improvements

Qualifications:
● 1–3 years in technical support, help‐desk roles, or similar customer‐facing technical roles
● Proficient with Windows, macOS, and/or Linux environments; understanding of
networking, software, or hardware systems

● Familiarity with remote‐support tools and CRM/help‐desk systems (e.g., Zendesk,
ServiceNow)
● Excellent communication skills—both verbal and written—with an ability to explain
complex technical ideas simply
● Strong analytical and problem‐solving skills, with attention to detail under pressure
● Demonstrated empathy, patience, and ability to maintain professionalism with diverse
customer populations
● Ability to manage multiple inquiries, prioritize, and meet resolution timelines
● Associate’s or bachelor’s degree in IT, CS, or a related field is preferred; relevant
certifications such as CompTIA A+ or Network+ are a plus

What We Offer: 
● Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
● Training: Comprehensive training programs to enhance leadership and customer service skills. 
● Career Growth: Opportunities for career advancement and professional development within the company. 
● Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.