Technical Associate_PF

Job Title: Senior Associate

Location: Rosebank/ Sandton

About us: 

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Job Overview
We are seeking a skilled and motivated Technical Associate to join our team specializing in industrial automation and power systems. This role supports engineering, implementation, and troubleshooting activities for variable frequency drives (VFDs), motor control systems, and industrial automation solutions, and associated technologies.
The ideal candidate has hands-on experience with power systems, strong problem-solving skills, and a commitment to delivering high-quality technical support to both internal teams and end users.

Key Responsibilities
● Technical Support & Troubleshooting
○ Provide first-line technical assistance on industrial automation hardware and software
○ Analyze and resolve equipment faults, VFD configuration issues, and field-level automation problems
○ Support remote and on-site diagnostic activities when needed
● System Configuration & Commissioning
○ Assist in programming, commissioning, and startup of VFDs and motor control solutions
○ Support installation and calibration of industrial electrical components
○ Participate in Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT)

● Documentation & Reporting
○ Maintain accurate technical records, wiring diagrams, and service reports
○ Document resolutions and create technical guides for recurring issues
○ Provide input to engineering documentation and compliance reporting
● Client & Project Support
○ Work closely with engineers, project managers, and technical sales teams to
meet client requirements
○ Participate in solution design, proposals, and technical pre-sales activities as
needed

○ Ensure timely resolution of support cases and contribute to continuous service
improvement

● Product & Technology Expertise
○ Maintain up-to-date knowledge of PFlex VFDs, PLC systems, industrial Ethernet protocols (EtherNet/IP, Modbus), and HMI technologies
○ Stay informed about industry standards, safety codes, and emerging automation trends

Qualifications & Skills
● National Diploma or Degree in Electrical Engineering, Mechatronics, or a related field
● 1–3 years of experience in industrial automation, electrical systems, or VFD technologies
● Hands-on experience with PFlex drives (e.g., 525, 753, 755) and motor control
applications
● Familiarity with Rockwell Automation tools, PLC programming, or industrial networks is a
strong advantage
● Strong troubleshooting and root-cause analysis skills
● Ability to read and interpret electrical schematics and control diagrams
● Excellent communication and documentation skills

What We Offer: 
● Benefits: Medical Aid allowance, provident fund (self-funded), group life, funeral cover
● Training: Comprehensive training programs to enhance leadership and customer service skills. 
● Career Growth: Opportunities for career advancement and professional development within the company. 
● Work Environment: A supportive and collaborative work culture focused on innovation and continuous improvement.