Technical Consultant - Managed Services

Technical Consultant - Managed Services

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Join our global team of extraordinary technologists!

Ready to take your career to the next level with a multi-award-winning technology consultancy? BUI is a Microsoft Azure Expert MSP, Microsoft Solutions Partner for the Microsoft Cloud and Microsoft Security Experts MXDR Partner specialising in Cloud, Security, Networking and Managed Services for mid-market and enterprise-level organisations worldwide.

At BUI, we embrace three core beliefs: innovation, delivery, and results. You would collaborate with highly skilled architects, consultants, developers, engineers, and security experts from our offices in Eastern and Southern Africa, the Republic of Ireland, the UK and the US to create sophisticated IT solutions that empower our customers to modernise, transform, and grow their businesses.

As part of the BUI team, you would be offered incentive-based remuneration, professional development and educational opportunities, a flexible hybrid/remote environment, and the chance to work with and learn from some of the market’s best Microsoft specialists.

If you’re interested in joining a trailblazing company where you’ll be recognised for who you are, rewarded for your performance, and celebrated for your achievements, then apply today.

The position:

Overview of the role:

The primary function of the role is to provide MSP Tier 3 support as part of the BUI Managed Services Team, to offer third-level technical remote and onsite support to clients of BUI, through the BUI Service Desk

Responsibilities:

Performing customer support to our SLA clients via telephone and email.

Responding to and dealing with technical queries, through the BUI ITSM system, Jira.

Engaging with customers to proactively provide customer service, through monitoring while using BUI monitoring tools, Azure Monitor, N-Able and Intune.

Providing recommendations and assisting with the installation and configuration of computer systems.

Upgrading and replacing network hardware.

Support of workstations and Server software with patches.

Assisting with Backup and Antivirus support with the toolsets, N-Able, Microsoft Defender, Intune, Soteria, Redstore, and Veaam.

Infrastructure support (including but not limited to Exchange and Active directory).

Intune, O365, Teams and other cloud based technical support.

Attend to escalation queries from MSP Tier 2 support.

Requirements:

AZ-900 and AZ104 Certifications

MS-900 and MS-102 Certifications

SC-900 and SC-200 Certifications

MCITP\MSCE would be an advantage

3+ years of recent cloud computing, server, and network troubleshooting experience.

Good understanding and experience with:

Ability to work shifts where required.

A stable, uncapped home internet is required. (In the event that you need to log calls outside of office hours).

Experience working on help desk/service desk handling tickets, with good Call Management.

Experience in troubleshooting desktop hardware and associated peripherals.

Demonstrate effective soft skills, active listening skills and ability to assess, address and assist with customer situations.

Bring your talents, skills, and unique perspectives to a collaborative community of technology professionals. You’ll get the tools you need to do great work in a flexible environment. You’ll have time to learn new things. And you’ll be recognised and rewarded for your achievements.

For more than 20 years, we’ve used digital technology in new and powerful ways to create customised business solutions that drive performance and productivity. We’re always excited to welcome fresh faces to our team. Take a look at our open positions.

Technical Consultant - Managed Services

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