Technical lead NAR New Digital & Staff Channels

Job Purpose

Nedbank Africa Regions is seeking an exceptional Business and Technical Lead: Digital Channels to shape the future of digital banking across our African operations. This executive leadership role will champion the transformation of both customer and staff-facing channels, creating modern, scalable and market-leading experiences for Retail and Juristic clients while accelerating NAR’s digital growth ambitions.

Job Responsibilities

Leadership & Stakeholder Management

• Build and maintain strong relationships with Product Owners and key stakeholders to deliver customer-centric technology solutions.


• Drive collaboration across teams, fostering innovation, accountability, and engineering excellence.


• Manage stakeholder expectations, balancing competing priorities across the business.


• Lead technology enablement initiatives and ensure successful delivery of strategic technology programmes.

Innovation, Governance & Delivery

• Champion innovation and continuous improvement to create business value and modernise the technology landscape.


• Establish high-performing ways of working that accelerate value delivery and execution.


• Drive accountability for team performance, milestones, and delivery outcomes.


• Ensure dependency management, risk mitigation, and compliance with governance standards.

Operational Excellence

• Lead process optimisation and continuous improvement initiatives across the technology environment.


• Drive problem-solving, root cause analysis, and implementation of sustainable solutions.


• Foster a results-driven culture focused on quality, efficiency, and execution excellence.

Communication & Strategic Leadership

• Communicate technology strategy and business priorities effectively to diverse stakeholder groups.


• Build trust through transparent, credible, and outcome-focused engagement.


• Influence decision-making through strong leadership, communication, and stakeholder management.

People Leadership & Talent Development

• Lead, coach, and develop high-performing teams through mentoring and targeted development plans.


• Build future-ready capabilities aligned to modern technology trends and business needs.


• Create an empowering, inclusive, and high-performance culture with clear objectives and accountability.


• Drive succession planning, talent retention, and continuous learning across the team.

Key Accountabilities

• Own and drive the NAR Digital Channel Strategy and Roadmap.


• Accountable for customer and employee digital experience and adoption.


• Lead NAR API and Open Banking strategy.


• Drive a cloud native Channel Architecture

Essential Qualifications - NQF Level

Minimum Experience Level

• Essential Requirements:
  
  
  
  • IT Qualification: IT, Data and Engineering
  
  
  • Type of experience:11 Years + Leading a multidisciplinary virtual team to deliver a technical capability to a large corporate organisation
  
  
  • 5+ years at senior leadership level, with proven track record of strategic leadership
    Experience managing complex Technology matters in regulated banking environments
  
  
  
  


• Leadership Capabilities
  
  
  
  • Exceptional ability to influence and collaborate with Exco members and other relevant stakeholders
  
  
  • Strong communication skills with capability to translate complex legal concepts for business audiences
  
  
  • Proven ability to influence policy direction and framework development
  
  
  • Proven ability to lead organisational change and transformation initiatives
  
  
  • Demonstrated ability in building and scaling high-performance Product delivery teams
  
  
  
  

Technical / Professional Knowledge