Technical Service Administrator

Delivering key operational support within a medical equipment supply and support environment, this position manages the complete administrative workflow for a busy technical service centre. The role ensures seamless operational execution from initial customer contact through to final invoicing.

Working across both client-facing and internal processes, the primary focus involves facilitating prompt service delivery to the hospital and emergency care sectors. Accuracy, clear communication, and meticulous data management are central to maintaining the performance of the service department.

Key Responsibilities

• Oversee the end-to-end administrative workflow for all technical service jobs conducted by the technician team.
  

• Field telephonic and email queries promptly from healthcare and emergency care clients.
  

• Generate and issue detailed quotations based on service requirements.
  

• Receive and process incoming client purchase orders efficiently.
  

• Schedule technicians' service work to maintain optimal operational coverage.
  

• Generate and dispatch accurate customer invoices upon job completion.
  

• Maintain and update the internal detailed asset management database application with precision.
  

Requirements

• Proven background in administrative role operations, handling customer queries via telephone and email.
  

• Background in generating quotations, processing purchase orders, scheduling service work, and invoicing.
  

• Prior experience maintaining and entering data into a detailed asset management database application.
  

• Team player
  

• Attention to detail
  

Desirable Requirements

• Practical knowledge or working experience with SYSPRO.
  

• MS Excel and MS Word
  

Benefits