Technical Support Engineer (German Speaker)

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer (German Speaker) to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.  

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

What you will do

• Support our German speaking customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases


• Project a professional company image through phone and email interactions.


• Work with our Validation teams to process Lawyer Card request


• Collaborate with Cross-functional teams to resolve issues and provide solutions


• Recognize, document and alert supervisors of trends in customer calls


• Research through Knowledge Base articles, labs and other means to resolve customer issues


• Master internal tools used for timely problem resolution


• Contribute to DigiCert Knowledge Base

What you will have

• Professional working proficiency in German (essential) 


• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience


• Strong problem-solving skills


• Knowledge of PKI certificates


• Working knowledge of Rest API’s


• Comfortable working on a computer daily and conversing over the phone and through email.


• Strong oral, written and interpersonal communication skills


• Detailed-oriented with excellent organization skills


• Self-motivated, manage your time well, and get things done.


• Team-oriented and ability to work with people from diverse backgrounds


• Industry-related certificates are a plus (Security+, MSCE)

Nice to have

• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund


• Medical Aid + Gap Cover


• Employee Assistance Program


• Gym Reimbursement


• Life Insurance


• Disability Insurance

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