Tech.Sales Eng. Mining & Refining PF

DEPARTMENT: SALES
JOB TITLE: TECHNICAL SALES ENGINEER MINING & REFINING PROCESS FILTRATION
BRIEF DESCRIPTION OF JOB PURPOSE
The role of the Technical Sales Representative Mining & Refining Process Filtration is to call regularly on Designated Customers, as well as to develop and sell the Company's Products within the Geographic Boundaries of the assigned territories. To ensure that the Company's Principal Products are sold, market share is increased, and to meet set Sales Targets, Goals and Objectives.
The duties of the Employee as a TECHNICAL SALES REPRESENTATIVE FOR MINING & REFINING PROCESS FILTRATION shall constitute the following:

SUMMARY:
1.To grow the Export Market into Africa.
2.To supply Filtration products into the Local and Export Markets.
3.Identify target Export Markets and analyze Technical Needs, Competitor Presence, Regulatory Requirements, and Buying Behavior.
4.Support or lead the development of go-to-market strategies in each Region.
5.Identify Target Export Markets and analyze Technical Needs, Competitor Presence, Regulatory Requirements, and Buying Behavior.
6.Support or lead the development of go-to-market Strategies in each Region.
7.Identify, appoint, and train Local Agents, Distributors, or Technical Partners.
8.Provide Technical Support and ensure partners are aligned with Brand and Product Messaging.

KEY RESPONSIBILITIES OF THIS ROLE
SALES:
1.Identify and engage Key Clients in Designated Regions (Africa and South Africa) and Industries (Mining & Process Engineering), building and nurturing strong relationships to drive growth.
2.Promote and sell the Company’s full Product Range, with a focus on maximizing coverage across product lines and prioritizing higher-margin solutions.
3.Present and demonstrate product offerings, providing expert advice to Clients on effective implementation and usage in their operations.
4.Stay informed on Industry Trends, Competitor Activities, and Customer Feedback, Adjusting Sales Strategies to maintain a Competitive Advantage.
5.Work with marketing to create tailored presentations, proposals, and promotional materials focused on the Mining Industries.
6.Provide regular Sales Performance Reports and Forecasts, Offering Insights to inform Management decisions and Sales Strategies.
7.Preparation work to quote all Customers using Pastel Manufacturing Accounting. No verbal quotes are allowed.

SALES PROCEDURES
1.Adhere to Company Sales Protocols and maintain professionalism during all interactions with Clients.
2.Follow the established Sales Process to ensure consistent, efficient, and aligned Customer Engagement.

3.Document all Customer Communications and agreements to maintain clarity and accountability throughout the Sales Cycle.

SALES ADMINISTRATION PROCEDURES
1.Follow the Company’s Administration Procedures related to Sales Transactions as outlined in the relevant documentation.
2.Familiarize yourself with the Administration Procedure document and Pastel Manufacturing Accounting system to ensure smooth operations.
3.Ensure accurate and timely supply of sales data needed for Pastel Manufacturing Accounting, keeping records up to date.
4.Report discrepancies or issues with sales orders, invoices, or payments to management or the Finance Team promptly.
5.Maintain confidentiality when handling sensitive Customer and Financial Data.

IDENTIFY SALES OPPORTUNITIES
1.Identify and pursue new sales opportunities during customer visits, promoting relevant products from SEFAR FILTER PURE (PTY) LIMITED, including Filter Press Cloths, Dust Filter Bags, Cathode Bags, Filter Press Plates, Vacuum Belt Filters, and other related

Filtration products.
2.Proactively seek new business prospects through existing relationships and new leads uncovered during interactions.
3.Use customer visits to explore additional needs, cross-selling or upselling to maximize revenue potential.
4.Record all potential sales opportunities and follow up with appropriate actions to convert leads into sales.

SALES TARGETS
1.Work with your Line Manager to set and confirm sales targets for each period.
2.Regularly track and report progress towards these targets, adjusting as necessary to meet or exceed K.P.I.’s.
3.Meet monthly sales targets, new account acquisition goals, and key product objectives as defined in your Key Performance Indicators.

SALES TARGETS AND PERFORMANCE
1.Work with your Line Manager to set and confirm sales targets for each period.
2.Regularly track and report progress towards these targets, adjusting as necessary to meet or exceed K.P.I.’s.
3.Meet monthly sales targets, new account acquisition goals, and key product objectives as defined in your Key Performance Indicators.

STOCK AND SALES CO-ORDINATION
1.Verify stock availability before quoting, ensuring timely order fulfillment.
2.Use Pastel Manufacturing Accounting to check real-time stock levels and manage inventory efficiently.
3.Monitor competitor activities and take proactive steps to protect the company’s market share.

CUSTOMER SUPPORT AND RELATIONSHIP MANAGEMENT
1.Provide on-the-job support and guidance to customers, ensuring they use the company’s products effectively.
2.Foster strong customer relationships to maintain satisfaction and trust, ensuring a high level of customer loyalty.
3.Communicate customer orders to the Sefar Filter Pure Administration Team promptly, ensuring smooth processing and timely delivery.
4.Follow up on overdue payments when requested by accounts or management, resolving payment delays efficiently.
5.Address customer concerns professionally, ensuring prompt and satisfactory resolutions to maintain high customer satisfaction.
6.Ensure customers understand post-sale services, including warranties, maintenance, and support options.
7.Assist in the execution of marketing plans, contributing to initiatives that drive product awareness and sales growth.

CUSTOMER ENGAGEMENT
1.Follow an approved sales call cycle for all customer visits, ensuring that schedules are approved by the Sales Manager and Director.
2.Pursue new customer opportunities by exploring untapped markets and identifying emerging product trends to expand the company’s reach.

3.Focus on increasing the number of active accounts, engaging with both new and existing customers to drive business volume.
4.Maintain regular communication with key accounts to ensure their satisfaction and address evolving needs.

RECORD KEEPING AND DOCUMENTATION
1.Maintain an accurate, up-to-date customer record system according to company procedures.
2.Use platforms such as C.R.M. and the Microsoft Address Book to track new and potential customers.
3.Submit regular status reports, including weekly Tracker Reconciliation Reports, updated calendars, and weekly quotation reports as required.
4.Update visit reports within (2) two days of customer interactions to ensure timely and accurate record-keeping.
5.Ensure thorough documentation of all customer interactions and agreements for future reference and transparency.
6.Regularly review and update customer profiles to reflect any changes in contact information or business needs.
7.Archive sales documents, such as quotes, orders, invoices, and correspondence, in accordance with company policies for easy access and compliance.

REPORTING TO SALES MANAGER:
1.Provide regular updates to your Line Manager and the Managing Director on key aspects of Sales Performance, Customer Feedback, and Market Activity.
2.Report on competitor activities and any significant changes in the market that could affect Business Strategies.
3.Track and report on customer and supplier complaints, ensuring prompt resolution of any issues.
4.Attend Sales Meetings and contribute insights on Sales Performance and Market Conditions.
5.Ensure transparency by making relevant reports and documentation accessible to the Director upon request.
6.Highlight urgent or high-priority issues to the Managing Director promptly to ensure quick action.
7.Report on the progress of strategic initiatives and highlight successes or challenges in achieving Company Goals.

MARKET RESEARCH AND STRATEGY
1.Conduct Market Research to identify growth opportunities for process Filtration solutions across various African countries, focusing on Customer Needs.
2.Develop and execute a regional business strategy for Africa, ensuring alignment with the Company’s long-term goals.
3.Analyze market trends, competitor activities, and customer demands to tailor product offerings and solutions.

4.Monitor emerging market opportunities and adjust strategies to capitalize on industry developments and regulatory changes.
5.Collaborate with local teams to refine strategies for effective market penetration in diverse African markets.

SALES AND BUSINESS DEVELOPMENT
1.Lead the Sales Process for Process Filtration Products in Africa, from prospecting to closing deals.
2.Cultivate relationships with Distributors, Agents, and End-Customers across Industrial, Municipal, and Commercial Sectors.
3.Work with local teams to implement tailored Sales Strategies that align with market dynamics and Customer needs.
4.Monitor Sales Performance and adjust strategies to meet Targets and achieve Business Goals.
5.Leverage market insights to identify new opportunities and expand the Company’s Presence in the Region.

EXPORT COMMUNICATION MANAGEMENT
1.Coordinate with the Logistics Co-ordinator to ensure smooth Export Operations, including compliance with Local Regulations and Customs Requirements.
2.Be aware of XPERDYTE Fabrication Schedules to ensure timely delivery of products to African markets.
3.Resolve any export-related issues, minimizing supply chain disruptions and maintaining strong partner relationships.

CLIENT SUPPORT AND RELATIONSHIP MANAGEMENT
1.Provide continuous technical support and product expertise to customers and distributors.
2.Build long-term relationships with key clients, ensuring personalized post-sale support and high customer satisfaction.
3.Gather and monitor customer feedback to refine product offerings and meet regional market demands.
4.Address customer concerns promptly and work with internal teams to resolve any product or service issues.

PARTNERSHIP DEVELOPMENT
1.Identify and establish partnerships with local distributors and agents to expand market reach across Africa.
2.Negotiate favourable commercial terms and contracts with distribution partners to strengthen business relationships.
3.Collaborate with marketing teams to design and implement campaigns tailored to the African market.
4.Provide ongoing support and training to partners, ensuring effective promotion and sales of the Company’s products.

COMPLIANCE AND REGULATORY AWARENESS
1.Stay updated on local regulations affecting exports to various African markets, ensuring compliance with all legal requirements.
2.Monitor changes in regulatory frameworks and adapt company strategies to minimize risks.
3.Maintain comprehensive documentation related to compliance activities, ensuring readiness for audits or reviews.