Telecoms Provisioning & Customer Support Administrator

Telecoms Provisioning & Customer Support Administrator  

The successful candidate will support customers across provisioning, billing queries, and general administration while ensuring internal processes and compliance standards are met.

Key Responsibilities

• Provision telecoms services including landlines, broadband, fibre, and cloud -based licences
  

• Ensure all internal processes and compliance checks are followed accurately
  

• Review and validate contracts for accuracy and completeness
  

• Handle incoming and outgoing customer calls professionally
  

• Log and manage customer faults relating to telephony, broadband, and cloud services
  

• Maintain accurate records and file documentation appropriately
  

• Manage workload effectively and prioritise tasks to meet deadlines
  

• Build and maintain strong relationships with customers and prospective clients
  

Skills, Knowledge & Experience

• Familiarity with broadband technologies such as FTTP, SoGEA, ADSL, and FTTC
  

• Experience with number porting (legacy and cloud environments)
  

• Background in telecoms and/or customer service
  

• Strong communication and interpersonal skills
  

• Ability to work independently as well as part of a team
  

Education & Experience

• GCSEs or equivalent (preferred)
  

• Previous experience in customer service or client support (preferred)