Telecoms Technical Support Engineer (L1 / L2 Remote Installations)

Overview
A technology services provider is looking for a Telecoms Technical Support Engineer to deliver remote installations and ongoing technical support for SME customers. This role is customer -facing and suited to someone confident with telecoms, networking, and remote troubleshooting.

Key Responsibilities

• Remotely install and configure telephony, connectivity, and related systems
  

• Deliver live training sessions to customers following installation
  

• Provide ongoing remote technical support and fault resolution
  

• Diagnose and resolve telephony, broadband, router, and network issues
  

• Maintain accurate records of installations and support activity
  

• Work closely with internal teams to improve customer experience
  

• Ensure service level agreements and customer expectations are met
  

• Configure routers and network equipment for upgrades and new services
  

Skills & Experience

• Experience with telephony systems and VoIP platforms
  

• Strong understanding of networking, routers, and broadband services
  

• Confident troubleshooting technical issues remotely
  

• Experience supporting Microsoft 365 environments
  

• Excellent communication and customer service skills
  

• Self -motivated, organised, and comfortable working independently