Tour Operations Administrator

• Provide responsive and reliable administrative support across the Operations team.
  
• Maintain accurate, up -to -date operational records and key data points.
  
• Manage routine supplier and partner communication within defined parameters.
  
• Ensure confirmations, rates, terms, and key notes are properly captured and maintained.
  
• Administer supplier and ground operator agreements once approved, including record -keeping, version control, and key -term tracking.
  
• Assist with planning and coordinating tour logistics.
  
• Provide office -based operational support to on -tour teams, including handling changes, updates, confirmations, and issue follow -through.
  
• Update and maintain tour content following tour and seasonal briefings.
  
• Ensure Drive folders and operational documentation remain complete, consistent, and easy to navigate.
  
• Capture decisions from meetings and translate them into clear, actionable tasks.
  
• Maintain kickoff task lists, monitor owners and deadlines, and support handover to the Operations Manager for completion tracking.
  
• Follow internal procedures for task assignment and team communication.
  
• Step in where needed to keep operations progressing smoothly.
  
• Identify recurring issues and recommend practical improvements to streamline delivery and reduce operational friction.
  

Requirements

• Prior experience in travel operations, logistics coordination, tour administration, or a similar execution -heavy administrative role.
  
• Proficiency with operational systems (Peak 15), Excel, and structured file management within Google Workspace.
  
• Comfortable working across multiple countries, suppliers, and time zones (with occasional out -of -hours coordination).
  
• Highly organised, fast, and detail -oriented.
  
• Proactive, quick learner who identifies gaps and resolves them
  
• Confident communicator who speaks up when something appears incorrect or unclear.
  
• Calm under pressure with strong prioritisation skills.
  
• Strong written communication and professional supplier engagement ability.
  
• Systems -minded with disciplined record -keeping habits.
  
• Positive, solutions -oriented attitude with a willingness to step in and help where needed.