Tracking Coordinator

The purpose of a Tracking Coordinator is to support the overseeing of the setup, maintenance, and optimisation of tracking systems, specifically the Cartrack and PowerFleet systems. This role will ensure that systems are operational and aligned with organisational goals while ensuring compliance with Service Level Agreements (SLAs). By conducting regular analysis and maintaining data integrity, the Tracking Coordinator plays a critical role in maximising the benefits of tracking systems for Pingo.

Role Description
•Support in overseeing the setup and maintenance of the Cartrack system to ensure it is correctly configured and fully operational. Adhere to industry best practices when applying system configurations.
•Ensure that all activities align to Service Level Agreements (SLAs) and comply with organisational policies. Conduct regular audits to guarantee adherence to these standards.
•Manage all maintenance cases and conduct analysis to assess the health of the Cartrack system. Execute preventive and corrective measures to maintain optimal performance.
•Implement and manage the Passenger and Light Commercial Tracking system, PowerFleet, with responsibilities similar to those of the Cartrack system. Attend to the setup, configuration, and ongoing maintenance.
•Audit Cartrack data integrity and ensure accurate and timely reporting. Gather necessary data to provide insights and support decision-making processes, ensuring report availability at set times.
•Provide exceptional support and service to internal stakeholders and users of the tracking systems. Investigate any issues reported and escalate them as necessary to facilitate timely resolution.
•Support staff in understanding system functionalities and optimising their use.
•Research advancements in tracking systems and industry trends to identify opportunities for enhancement. Continuously investigate ways to optimise system performance and user experience.
•Collaborate with IT and relevant departments to ensure seamless integration of the Cartrack and PowerFleet systems with other organizational systems and databases. Conduct testing and validation of integrations to ensure data flow accuracy.
•Serve as the primary liaison with external vendors and service providers related to the tracking systems. Research and evaluate vendor performance and service quality, and escalate issues as necessary.
•Stay informed about software updates, patches, and new features for Cartrack and PowerFleet systems. Plan and execute scheduled upgrades, ensuring minimal disruption to tracking operations.
•Gather feedback from users regarding their experience with the Cartrack and PowerFleet systems. Use this feedback to enhance system functionality and address user concerns effectively.

Qualifications and Experience

•Grade 12 certification or equivalent - (essential).
•Diploma in Logistics, Operations Management or related field - (essential).
•+3 years of experience in tracking systems management or a related role, with a focus on system maintenance and data analysis - (essential).
•Familiarity with Cartrack and PowerFleet systems or equivalent tracking technologies. Proficient in data analysis and reporting tools - (essential).
•Proficiency in MS Office 365, especially Excel and PowerPoint - (essential)