Training Co-Ordinator

Applications are invited for the Training Co-Ordinator position at Herotel.
This position will be based at Stellenbosch and will report to the Training Manager.

About the role:
The Training Co-Ordinator role will be responsible for coordinating training across the organisation in-line with processes, ensuring that skills development within the organisation is promoted, learning initiatives are planned and scheduled in an efficient manner and that accurate training records and reports are maintained and submitted

Key Responsibility Areas will include but not be limited to:

Skills development planning and preparation:

• Advise employees on learning pathways and available courses.

• Administer, collect, and consolidate Training Needs Analysis information.

• Administer transformation skills development learner nominations and registrations as per established processes.

• Participate in the preparation and implementation of training programmes (including preparing training aids, learning resources, as well as logistical arrangements).

Skills development administration:

• Promote skills development within the organisation.

• Ensure that employees, trainers, and providers follow established guidelines and policies.

• Administer and support learners on the Learner Management System and related platforms.

• Assist with the compilation and testing of learning content and systems.

• Keep employees up to date regarding upcoming or proposed training programmes.

• Schedule training sessions and logistics and ensure that physical or virtual setup is well prepared according to training plans and schedules.

• Administer training nominations, registrations, and logistical arrangements.
• Act as a point-of-contact for trainers and employees.
• Willing to develop facilitation skills and conduct training sessions where required
• Provide learner support.
• Quality assure and schedule training with external providers.
• Resolve issues as they arise and take appropriate corrective action as per the established practices and procedures.
• Uphold partnership agreements with relevant internal and external customers and suppliers.
• Support and partake in relevant meetings as per Herotel guidelines.

Skills development monitoring and reporting:

• Submit daily and weekly reports summarising project updates, support queries received, and number of learners trained.

• Proactively create and maintain training records (i.e., enrolment forms, schedules, attendance registers and feedback forms) for accurate management and reporting purposes.

• Review learner feedback forms and recommend programme improvements.

• Oversee learner attendance as well as track and monitor progress for blended and in-person training initiatives.

• Collect, maintain, file, and submit reports and related evidence on training activities.

Key Outputs:

• Administered and provided accurate Training Needs Analysis information in-line with established processes.
  
• Well-informed employees who receive advice and support on available learning & development opportunities.
  
• Efficient administration and coordination of training nominations, learner registrations, and logistical arrangements of the Group Training Plan and related Learning & Development initiatives.
  
• Well-maintained and accurate training records, reports, and related documentation

Work Experience and Competency Requirements:

Work Experience:

• Minimum 2 years’ working experience as a programme administrator, training administrator or a related administrative role.

Competencies:

• A valid driver’s license and own transport is required.
  
• Ability to work independently and interdependently.
  
• Good communication skills.
  
• Computer literate, proficient in MS Office and skilled in Excel.
  
• Learning Management Systems administration.
  
• Skilled in data gathering and analysis.
  
• Excellent administrative skills.
  
• Good time management and prioritisation skills.
  
• Attention to detail.
  
• Strong customer care skills.
  
• Passionate about people and their development.
  
• Comfortable working in a dynamic environment. Resilient and able to work under pressure and deadlines.

Education Requirements:

• Grade 12 or equivalent.
  
• Degree or Diploma (with 2-3 years’ experience in training or qualified by extensive experience)

If interested and you meet the above requirements, please submit your CV with contactable references.

PLEASE NOTE:

• Preference will be given to Previously Disadvantaged Individual candidates in line with Herotel’s Employment Equity Plan.
• Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.
• Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.