Training Operations Manager

Responsibilities

• Oversee planning, organisation, and control of operational processes including training coordination, administration, learner support, and assessment/moderation coordination.
  
• Develop and implement operational policies, procedures, and best practices.
  
• Monitor and manage operational budgets.
  
• Collaborate with the Quality Control Officer to ensure quality standards and successful audit outcomes.
  
• Ensure resources (facilitators, assessors, moderators) are available for training delivery.
  
• Manage all training projects efficiently within project close -out timeframes.
  

• Lead, coach, and motivate direct reports and operational teams to achieve high performance.
  
• Conduct regular team meetings and provide feedback and recognition.
  
• Promote learning, development, and knowledge sharing across the team.
  

• Build strong relationships with clients, SETAs, and other accreditation bodies.
  
• Compile and submit SETA and project reports on time.
  
• Implement recommendations from audits or client feedback.
  
  

Requirements

• Training Provider Expertise: Minimum 5 years in Operations Management specifically within a Skills Development Provider (SDP) environment. You must have a mastery of the end -to -end cycle (planning, learner admin, assessment, and certification) and a deep, practical understanding of QCTO, SETA, and EISA processes.
  
• Operational Execution: An exceptionally hands -on leader who builds trust through reliability and decisiveness. You must be able to resolve administrative bottlenecks directly, coordinate resources (facilitators/assessors/moderators), and close out projects within strict deadlines without constant escalation.
  
• Systems & Compliance: Highly proficient in MS Office (Advanced Excel) and LMS platforms, with a disciplined approach to documentation, project registers, and evidence control. You are detail -oriented and ensure all evidence is "audit -ready" at all times.
  
• Qualifications & Professionalism: Grade 12/Matric (Required), with an OD ETD Practices (NQF 5) or Operations Management certificate highly preferred. You demonstrate sound judgement, providing calm and clear direction to your team while maintaining high -quality results.
  

Benefits

• Permanent, full -time position with competitive salary.
  
• 21 days annual leave.
  
• Performance -linked increases and bonuses.
  
• Hybrid work arrangement.
  
• Provident fund (compulsory after probation).