Travel Contact Centre Sales Consultant (Night Shift), Cape Town

About Us

Let’s go on an adventure together!  

Hey there, we’re G Adventures. We’re one of the world’s leading small group travel companies, and we’ve always believed that travel isn’t just about where you go — it’s about how it changes you.

For the last 35 years, we’ve set out to do things differently. No cookie-cutter tours. No giant buses or cruise ships. And not to mention, as few selfie sticks as possible. Just real humans, travelling your heart out across the world with open minds and a non-stop desire to make our planet better, simply by exploring it. 

At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated. For our office crew — you wanna rock a t-shirt with your dog’s face on it? We say go for it. For our Chief Experience Officers —  you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we’ve got you. Wanna spend your days with people you genuinely like? Us too — and we’re pretty sure you’ll fit right in, wherever that is. 

Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time. 

Feel like this could be the right fit? We think so too, and we’re already way too excited to meet you.

About the Role

We’re growing our Cape Town Night Shift Team and are on the lookout for passionate Travel Contact Centre Sales Consultants to join us as Global Connection Officers (GCOs).

The GCO role is the heart of what we do — a sales catalyst, relationship builder, service champion, and travel expert all rolled into one. Working nights, you’ll be the calm, confident, and capable connection for our travellers and agency partners around the globe.

Your mission? To help people find and book the right trip based on their needs — providing exceptional service and expert guidance, even after dark.

Role and Responsibilities

• Meet or exceed monthly sales targets while delivering outstanding customer service KPIs

• Respond to traveler and agent enquiries over phone and email, guiding them toward their perfect trip

• Display care, compassion, and calmness in every interaction — especially when solving issues or handling changes

• Provide a uniquely G Adventures experience that stands out, even overnight

• Work efficiently and accurately using internal systems, booking tools, and procedures

How your Mission is Achieved:

• Ask great questions to understand each traveller’s needs, preferences, and motivations

• Match and sell the right trip, along with any additional services to enhance their journey

• Follow established procedures and policies to reduce risk and booking errors

• Be a cultural champion — living and breathing the G Adventures Core Values, no matter the hour

• Build strong connections with fellow GCOs globally, and with the travellers whose lives you help change

• Support operational excellence during night hours, keeping things running smoothly.

Requirements:

• Minimum 1 year of front-line sales experience (ideally with revenue targets and service KPIs)

• A love of sales, travel, and connecting people with life changing experiences

• Experience with GDS systems (preferred but not essential)

• Excellent verbal and written communication skills

• Confident problem-solving and complaint resolution abilities

• Extensive geographical knowledge and/or personal travel experience

• Comfortable working independently overnight while remaining connected to the global team

• Previous night shift experience advantageous 

• Ability to work rotating weekends and night shifts on a 4-days-on, 3-days-off schedule

• Flexibility is required as shift times will vary 

• Proficient in using multiple computer systems with speed and accuracy

• Passionate about working in a values-led environment and contributing to a global culture

• Have transport available to commute to our offices as required

We are looking to for a next group of GCOs to start approx at the end of August 2026

What Do We Offer You?

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge

• Enhanced Parental Leave

• Meaningful Employee Recognition Program

• Learning and Growth Opportunities

• Employee Resource Groups

*Applicable based on location*

Please note that Artificial Intelligence (AI) is used in the selection or interview process.

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.