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Trust Officer Assistant

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Job Description - Trust Officer Assistant

Operating within an established and client -focused trust and investment management firm, this role delivers critical administrative support to a dedicated team of Trust Officers. The position focuses on executing investment administration, managing follow -up client correspondence, and ensuring all transactional instructions are actioned accurately and timeously. It is well -suited for a structured administrative professional aiming to maintain high compliance and operational excellence within a wealth preservation environment. Permanent, full -time in office - R25 000 - R30 000 per month. 



Key Responsibilities:


Investment & Share Administration: Collate all required documentation relating to the administration of local and offshore investment instructions, encompassing redemptions, asset switches, and share dealing workflows.

System Capturing & Verification: Secure necessary authorities, and prepare and capture transaction data accurately within internal platforms, specifically Fundamental and the PTC/CRM system.

Financial Transaction Processing: Manage daily and monthly EFT payments to and on behalf of clients, executing all mandatory verifications and capturing entries within the Cashman/CRM infrastructure.

Account Balance Monitoring: Review debit balances systematically and actively assist Trust Officers to implement corrective actions.

Client Onboarding & Data Management: Coordinate the onboarding lifecycle for new clients, taking ownership of all client take -on documentation and internal system indexing.

Invoicing & Trust Payments: Prepare quarterly invoices for ad hoc fee structures and administer trust administration requirements along with their related payment components.

Client Liaison & Reporting: Act as a reliable point of contact for clients, beneficiaries, and third -party providers, ensuring prompt and accurate query resolution. Collate client tax records alongside monthly and quarterly reporting packages.

Compliance & Record Keeping: Retain ownership of electronic and physical filing structures for investment administration, ensuring advisory records fully adhere to applicable financial services legislation and compliance rules.

Secretarial & Collaborative Support: Deliver comprehensive secretarial assistance, including document typing, filing, faxing, client correspondence management, diary tracking, and event management while offering back -up support to team colleagues.

Requirements


  • A minimum of 3 to 5+ years of dedicated experience as a brokers' assistant or brokers' secretary.
  • Proven experience specifically dealing with investment administration instructions, data capturing, and transaction follow -ups.
  • Exceptional precision with a proven track record of being highly accurate and deadline -oriented.

Preferred Qualifications
  • Financial planning or FAIS -aligned formal qualifications are preferred.

Required Software Skills

  • Internal Investment & Client Systems (e.g., Fundamental or equivalent portfolio software)

  • CRM Infrastructure (e.g., PTC/CRM systems or comparable databases)

  • Payment Processing Software (e.g., Cashman or standard electronic fund transfer systems)

  • Core Office Utilities (Applications for digital filing, professional typing, and scheduling)



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