Job Description - UC Field Service Technician (Unified Communications)
Johannesburg UC Field Service Technician 18000 Our client in the Unified Communications Industry is looking to hire a UC Field Service Technician. Duties and Responsibilities • Responding to calls logged by clients. • Providing remote/telephonic support. • Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time. • Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time. • Understanding each client's Service Level Agreement contract and adhering to the required service. • Scheduling and completing preventative maintenance, this includes compiling full maintenance reports after work is completed. • Advanced fault-finding. • Comprehensive knowledge of wiring, cable termination and best practice standards. • Video Conferencing and Audio-Visual Equipment Configuration. • Preparing properly before attending a site. • Liaising with suppliers and senior staff to resolve issues. • Doing installations when no Field Service work is required. • Programming of Crestron and Extron control systems for Boardroom installations. • Being available to work overtime when required. • Being available to travel for work when required. • Being on stand-by when required. • Completing training when not attending to a client. • Must be able to work and report without direct supervision. Requirements Qualifications • Matric. • A minimum of 2-4 years audio visual experience. Knowledge and Skills • Strong knowledge of Audio-Visual systems. • Crestron and Extron programming non-negotiable. • Basic Room control experience. • Audio experience including basic DSP programming. • Video Routing and switching experience. • Video Conferencing endpoint experience - Polycom, Avaya. • Good communication skills. • Proof of technical skills. • Good time management essential. • Good planning skills. • Strong attention to detail is essential. • Must have a valid Driver's license & own vehicle. Send your CV and latest pay slip to *****@*****.co.za ATripleA Recruitment and Temps #atriplea #recruitment #vacancy # Company# Secretary# & # Compliance# Manager ww.aaaa.co.za/submit-your-cv/
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