Underwriting Remediation Specialist

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

To manage and deliver an integrated and independent underwriting audit function for the Retail
Business portfolio to ensure that risk management, underwriting, systems and critical control processes
operate effectively and in line with the binder agreements. Provide feedback to management any issues
and ensure timeous compliance to all findings.

Organizational Risk Management | FINANCE AND ACCOUNTING | RISK MANAGEMENT

Ensure the organisation is not exposed to undue risks by using risk management systems to achieve specific goals within a designated area of the business. Manage a significant portion of the organization's risk management and/or risk control processes.

Regulatory and Compliance Management | CORPORATE AFFAIRS | REGULATORY AND REGISTRATION

Ensure statutory and legislative knowledge is always current. Ensure adherence to organisational policies, practices and procedures. Analyse audit findings to identify patterns or areas where underwriters might be deviating from guidelines or making inconsistent decisions. Provide constructive feedback to the Binder partners on audit findings, highlighting areas for improvement and potential risks.

Leadership and Direction | GENERAL | LEADERSHIP AND SUPERVISION

Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.

Performance Management | GENERAL | LEADERSHIP AND SUPERVISION

Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance. Or manage and report on team performance; set appropriate performance objectives for direct reports or project/account team members and hold people accountable for achieving them, taking appropriate corrective action where necessary to ensure the achievement of team/personal objectives.

Organizational Capability Building | GENERAL | LEADERSHIP AND SUPERVISION

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Manage the Integrated Underwriting Audit Function | CUSTOM

Review the internal quality control framework for outsourced business from an underwriting and third-party system view. Drive and maintain the implementation of the monitoring of outsourced activities, including underwriting, system, and regulatory compliance within the Retail division to ensure alignment with granted mandates and the business strategy. Monitor and maintain adherence to agreements and related mandates, reporting where there is noncompliance . Develop an audit calendar within the Retail portfolio to ensure there is a risk-based approach in terms of targeted audits, scheduled audits and that there is efficient service delivery through partnership with key stakeholders.

Operational Compliance | QUALITY ASSURANCE | COMPLIANCE/AUDIT

Provide input in terms of the agreed processes to ensure improvement and alignment to underwriting guideline and binder agreement adherence. Maintain an audit calendar that ensures regular audits are done on all binder partners within an 18-month cycle. Enforce and review risk and control remedial activities and gaps with business, that were identified following an audit, in order to effectively mitigate the risks identified. Manage the audits across the business to understand capabilities within the business, adherence to agreement terms, exposures, pricing techniques and changes, claims trends and issues to ensure continued acceptable performance of the portfolio.

Service Delivery | CUSTOM

Conduct initial and close out meetings with binder management teams to ensure objectives are met and there is consistency in our approach. Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards. Identifying root causes of issues identified during audits and proposing solutions to mitigate risks. Establish productive operational relationships with key stakeholders in the various channels and teams. Develop work routines in line with audit plans / schedules in order to manage and meet objectives. Be clear when auditing of timing requirements to ensure all parties understand the commitments. Where possible play a role to improve and implement new standards, control systems and procedures to enhance service delivery.

Skills

Adaptive Thinking, Compliance Software, Cultural Awareness, Data Compilation, High Risk Typologies Methodologies, Manages Resistance, Negotiation, Oral Communications, Policy and Regulation, Presenting Solutions, Professional Presentation, Report Review, Risk Management, Threat Assessment, Workflow Management

Competencies

Balances Stakeholders

Business Insight

Communicates Effectively

Ensures Accountability

Financial Acumen

Instills Trust

Manages Ambiguity

Optimizes Work Processes

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)

Closing Date

16 February 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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