Universal Banking Team Leader

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To lead and manage a team of Universal Bankers at a Point of Representation, ensuring exceptional client experience, strong sales performance, effective risk management and full compliance with banking standards.

Key Responsibilities:

• Lead, coach and manage a team of Universal Bankers to consistently achieve sales, service and client experience objectives.
• Drive financial performance at the Point of Representation by identifying value demand opportunities and promoting multi-channel banking solutions.
• Ensure full compliance with regulatory, FAIS, risk and audit requirements, implementing and maintaining effective controls across all team activities.
• Oversee daily branch operations, resource planning and reporting to ensure sufficient capacity, productivity and service delivery.
• Manage the full employee lifecycle including performance management, development, engagement, discipline and workforce planning to build a high-performance culture.

• National Diploma (NQF 6 or higher) in Banking, Finance, Business Management or a related FAIS-recognised financial services field.
• FAIS Representative status with the relevant regulatory experience required for the role.
• RE5 certification (Regulatory Examination for Representatives).

Minimum experience:

• Minimum of 4 years’ experience in a retail or universal banking environment, with a proven track record of leading and managing sales-driven frontline teams.
• Demonstrated success in driving sales performance, achieving financial targets and converting client demand into sustainable revenue growth.
• Experience in analysing market trends, sales performance data and customer insights to inform branch-level sales strategies and resource decisions.
• Sound experience in managing risk, compliance and operational controls within a regulated financial services environment, including audit and FAIS requirements.

Behavioural Competencies:

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Generating Ideas
• Directing People & Making Decisions
• Producing Output & Providing Insights
• Exploring Possibilities & Understanding People

Technical Competencies:

• Application & Submission Verification
• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge