US Customer Service Agent - Back Office

• Answers questions to providers related to Benefit Plans, Claims and related topics


• To communicate effectively for additional information as needed by providers


• Perform accurate data entry


• Perform eligibility and benefit verification


• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

• Answers questions to providers related to Benefit Plans, Claims and related topics


• To communicate effectively for additional information as needed by providers


• Perform accurate data entry


• Perform eligibility and benefit verification


• Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication

• Good computer navigation skills


• Typing speed of 30 Words per Minute with 95% Accuracy 


• Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)


• Ability to work and collaborate effectively with internal customer


• Preferred knowledge of medical terminology


• Preferred ability to make sound decisions under the direction of Supervisor


• Preferred ability to analyze and resolve problems with minimal supervision


• Ability to navigate multiple systems and applications 


• Ability to produce high quality outcomes in a highly productive environment.


• Ability to make sound judgments based on available information.


• Excellent written and oral communication skills 


• Strong critical thinking skills and attention to detail


• Experience in using email and Web-enabled applications

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets