VIP Manager

Our client is passionate about delivering a thrilling and responsible iGaming experience. They operate in a fast-paced, dynamic environment where integrity, innovation, and customer focus are paramount. They are committed to upholding the highest standards of regulatory compliance while fostering a culture of high performance and continuous improvement. They empower their team to take ownership, drive results, and contribute to our success.

Role Overview

Our client is seeking an experienced and commercially driven VIP Manager to lead and grow our high-value customer segment. This senior leadership role is responsible for leading and executing the VIP strategy, managing a team of VIP Account Managers, and ensuring exceptional service delivery, retention, and lifetime value of VIP players.

The successful candidate will bring deep experience in VIP Account Management within the iGaming industry, strong leadership capability, and a data-led approach to customer engagement.

Job Type: Full Time/Permanent

Location: Cape Town

Work Place: Onsite

Requirements

• Minimum 3 years’ experience in the iGaming industry, with proven experience as a VIP Account Manager.
• Demonstrated experience leading or managing a VIP team or function.
• Strong understanding of online sports betting and casino products.
• Experience operating within regulated markets (South Africa experience highly advantageous).
• Strong leadership and people management skills.
• Excellent relationship-building and communication abilities.
• Commercially minded with strong analytical and problem-solving skills.
• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.
• Customer-centric mindset with a focus on premium service delivery.
• Relevant tertiary qualification in Business, Marketing, Management, or a related field.

Responsibilities

VIP Strategy & Leadership

•  Own and execute the end-to-end VIP strategy for our client, aligned with commercial objectives and brand values.
• Lead, mentor, and develop the VIP Account Management team, setting clear performance targets and KPIs.
• Act as the senior escalation point for VIP customers and internal stakeholders.

VIP Player Management

• Oversee the retention and growth of high-value VIP players.
• Ensure personalised, best-in-class service for VIP customers across all touchpoints.
• Drive responsible gambling practices within the VIP segment, ensuring compliance with South African regulations and internal policies.

Commercial Performance

• Maximise VIP player lifetime value through tailored promotions, bonuses, and experiences.
• Monitor and optimize VIP performance metrics including NGR, retention rates, and player value.

Data, Reporting & Compliance

• Analyse VIP player behaviour and performance data to inform strategy and decision-making.
• Prepare and present regular performance reports and insights to senior management.
• Ensure all VIP activities adhere to local regulatory requirements, internal controls, and responsible gaming standards.

Why our client

• A bold, collaborative, future-focused team.
• Opportunities to grow into content strategy, social media management, or brand marketing.
• Competitive salary and performance incentives.
• Learning and development support.
• An environment where creativity is encouraged and celebrated.