Virtual Shopping Support Specialist

We’re hiring a Virtual Shopping Support Specialist to provide top-notch customer service in an online retail environment.

Responsibilities:

• Support customers via chat, email, phone, and SMS
• Assist with orders, refunds, and product inquiries
• Recommend products and upsell where appropriate
• Maintain customer records and contribute to process improvements

Requirements:

• 1+ year of experience in customer service or e-commerce
• Strong problem-solving and communication skills
• Familiarity with Shopify and CRM tools
• Detail-oriented and organized
• Ability to work remotely in a fast-paced setting

Benefits:

• $5/hour plus commissions and annual raises
• Paid time off and health insurance
• Performance-based incentives
• Career growth in a growing e-commerce company

Join us today!