Warehouse & Dispatch Manager

• Keeping abreast with changes in technology, legislation and trends impacting or influencing the provision of an integrated logistical service and maintenance of acceptable standards of operations.


• Evaluating, providing input and commenting on the applicability of specific key performance indicators and measures related to the, Warehousing and, dispatching against outcomes detailed in the Business and Strategic Plans.


• Presenting a conceptual framework of current and future interventions necessary to achieve and improve standards of performance, efficiencies and costs for consideration and inclusion into the organisation’s strategic operating and business objectives.

• Defining/ adjusting the key performance indicators, job design and role boundaries of personnel against service delivery requirements.


• Evaluating the capability of prospective applicants and participating in the interviewing and final selection sessions.


• Conducting appraisals to measure performance and objective accomplishments against agreed targets and, reviewing goals and setting new objectives


• Identifying professional/ technical and non-technical skill gap, career paths and job enrichment opportunities, and evaluates the applicability and adequacy of developmental plans for existing/ new personnel.


• Monitoring the adequacy of current training interventions supporting personnel development and analysing workplace impact post training and/ or the need for changes to plans.


• Implementing Human Resources policies and procedures to control/ regulate workplace conflict and/ or instituting corrective measures and consultation processes to address deviations from standards.


• Analysing statistical information pertaining to staff productivity and downtime and proposing specific remedial measures aimed at improving productivity and reducing personnel related costs.

 3. FINANCIAL MANAGEMENT

• Analysing trends, operating requirements and forward plans to establish/ determine funding/ expenditure for the period and/ or assessing the accuracy of project estimations/ costing referring to specifications and/ or specific technical requirements.


• Evaluating performance against budget and addressing deviations/ variances with appropriate personnel.


• Interpreting intermediate financial management reports on the operational revenue/ expenditure and capital expenditure and evaluating opportunities/ constraints on the alignment of functions/ business change management processes to achieve acceptable operating margins.


• Approving transfer of funding for priority projects and programmes and interventions from allocations/ provisions wherein the immediate need is less critical in respect of the organisation’s strategic mandate.


• Implementing corrective measures to rectify deviations/ acts contrary to financial regulations, audit requirements and procedure in respect of transactional recording and processing of financial information associated with the activities of the function.

4. POLICIES, PROCEDURES, SYSTEMS AND CONTROLS

• Critically examining the adequacy of the function’s policy directives (e.g. food safety, occupational health and safety, quality and environment) with consideration given to amendments to legislative prescripts and company standards.


• Evaluating recommendations on policy and procedure review in respect of specific requirements attached to the warehousing and distribution and, inventory management function and, assessing the validity of researched outcomes and/ or best practice references prior to consolidating and presenting the organisation’s position.


• Approving alignment of or, controlling the implementation of operational management systems and controls to facilitate the execution of responsibilities and maintain conformity with sound supply chain/ logistics or customer relationship principles, financial regulations and statutory acts.

5. CONTRACT MANAGEMENT

• Defining and overseeing the development of the scope of the service or requirement and, managing the process of evaluating bids and proposals and selecting suppliers/ service providers.


• Engaging with the Strategic Procurement on various aspects of contracting and the legal obligations and remedies.


• Obtaining mandates to open negotiations regarding specific terms and conditions in relation to logistical requirements i.e. facilities, machinery and equipment maintenance, transportation, etc.


• Critically examining costs and other variables associated with the contract with a view to recommending amendments to the content to accommodate key business imperatives.


• Monitoring the execution of the contract terms and intervening to address deviations or variations to the agreed terms and conditions.

 6. RISK MANAGEMENT

• Implementing studies with regards to the business processes and evaluating the findings and recommendations relating to critical, moderate and normal risks.


• Evaluating current risk contracts to determine its applicability to the current situation and/ or future plans.


• Analysing and evaluating internal and external risk management audit findings across the various functions and, determining the validity of various risk control models for the purposes of implementation from a cost, saving and effectiveness perspective.


• Overseeing the implementation of risk prevention and avoidance strategies with regards to systems, controls and accountability frameworks throughout the logistical process.


• Initiating investigations into major risk occurrences with a view to obtaining, interrogating and analysing findings and compiling and, submitting the relevant evidence to facilitate recovery against losses incurred.

7. INVENTORY MANAGEMENT AND WAREHOUSING

• Overseeing the supply chain process and addressing operational bottlenecks effecting service levels and efficiencies.


• Investigates and conducts feasibility studies to determine the need for increased warehousing space, capital improvements or acquisitions and/ or revision to security provisions and procedures.


• Managing stock control procedures and directs applications to conform to audit recommendations in respect of systems and controls to manage stock movements.


• Assessing the applicability and effectiveness of interventions aimed at recovering stock losses and approves actions and measures for implementation.


• Providing corrective action or approving contingency measures to address commitments in relation to inventory levels, warehousing operations.


• Vetting and approving transactions relating to the logistical operations and initiating investigations to determine the validity of a diverse range of claims from customers and service providers.

8. KEY ACCOUNTS

• Entering into negotiations with an aim of concluding supply agreements with the customer.


• Analysing challenges and constraints and providing solutions that serve to maintain standards and agreed commitments.


• Overseeing critical and urgent priorities through the monitoring of work plans and outputs and intervening and addressing bottlenecks impacting on the commitment to the client.

9. RELATIONSHIP MANAGEMENT

• Participating or chairing meetings and provides specialist professional advice, comments or opinions on matters affecting or concerning the functionality.


• Responding, through the collection of factual information and/ or conducting the necessary investigation/ research, to enquiries and concerns on service delivery quality and effectiveness to satisfy the needs of the region.


• Collaborating with external departments and, related service organizations and industries on complex issues associated with service level obligations and execution of functions with a view to aligning internal processes.

10. MANAGEMENT REPORTS

Barriers to Success in Role: