We are looking for a Client Software Support Specialist - golf in City of Cape Town Metropolitan Mun

Client Support Specialist (Software Support)

If you enjoy solving problems, helping people, and making complex systems feel simple — this role will feel like a good fit.

We’re working with a growing B2B SaaS business in the golf and hospitality tech space. They’re looking for someone who can take ownership of the client support experience — from handling day-to-day software queries and resolving issues through to guiding users and helping them get real value from the system.

What you’ll be doing:

• Responding to client queries and troubleshooting issues
• Guiding users through solutions in a clear, practical way
• Supporting onboarding and system adoption
• Building strong relationships with clients
• Identifying recurring issues and improving processes

You’ll do well if you:

• Have 1–3 years’ experience in software support / SaaS / customer success
• Can explain technical concepts clearly to non-technical users
• Are calm, patient, and solutions-focused
• Enjoy working with people as much as solving problems
• Are organised and detail-oriented

Nice to have:

• Exposure to CRM systems or support tools
• Hospitality / golf industry exposure (or interest in learning)
• Additional languages (French, Italian, Spanish)

What’s on offer:
• Hybrid working (the office is based in beautiful Big Bay, Blouberg area)
• Equipment provided
• Strong learning curve within a SaaS environment

Feel free to join us Zeal HR on SOCIAL MEDIA or view all our vacancies on our  WEBSITE.