We are looking for a Desktop Support Engineer in City of Cape Town Metropolitan Municipality, WC

Job Description

Our client in the IT industry is seeking a proactive, customer-focused Desktop Support Engineer to join their dynamic team based in Bellville. This hands-on role offers the opportunity to be the go-to technical expert, providing exceptional support, resolving a wide range of IT issues, and ensuring users remain productive and connected.  If you are passionate about technology, enjoy problem-solving, and thrive in a fast-paced environment where no two days are the same, this could be the perfect opportunity for you.

Responsibilities:

• Troubleshoot desktops, laptops, applications, and network-related issues while delivering professional remote and on-site assistance


• Creating positive user experiences


• Building strong client relationships


• Contributing to a high standard of service delivery

Requirements:

• 4+ years’ experience in a desktop support / IT support role


• Strong technical troubleshooting skills (end-user, hardware, software, networks)


• Work closely with the technical team and management


• Provide day-to-day support to new and existing customers


• Deliver reliable, friendly, and professional on-site and remote support


• Confident liaising with clients, suppliers, and internal team members


• Able to clarify expectations diplomatically but firmly