We are looking for a IT Support Technician in City of Cape Town Metropolitan Municipality, WC

Job Description

A leading project management and infrastructure consulting company is seeking a a proactive and technically skilled IT Support Technician professional to join their team in Stellenbosch. The successful candidate will be responsible for providing first-line IT support, maintaining the company's IT infrastructure and assets, and ensuring the smooth day-to-day operation of hardware, software, and network services across multiple branches.

Responsibilities:

First-Line IT Support

• Provide first-line technical support to internal users via phone, email, remote support, and in person.


• Troubleshoot and resolve hardware, software, printer, network, and peripheral issues.


• Escalate complex technical issues to the outsourced IT support provider where appropriate.


• Install, configure, and maintain desktops, laptops, software, and related IT equipment.


• Set up and manage user accounts, permissions, and access within Active Directory and Microsoft 365.

Systems & Infrastructure Support

• Monitor and maintain IT systems and network performance to ensure reliability and uptime.


• Support Microsoft 365 services, remote access solutions, and video conferencing platforms.


• Assist with system upgrades, deployments, and other IT-related projects.


• Monitor server storage capacity and perform housekeeping where required.

IT Asset Management

• Maintain an accurate inventory of company IT assets and equipment.


• Assess hardware requirements and proactively recommend replacements or upgrades.


• Coordinate quotations and procurement for new hardware and equipment.


• Prepare, configure, and deploy new devices for users.

User Support & Administration

• Assist with employee onboarding and offboarding, including workstation setup, account creation, and equipment recovery.


• Maintain accurate support documentation, ticket records, and asset registers.


• Ensure users receive timely and professional support while maintaining excellent customer service standards.

General IT Support

• Support desktop PCs, laptops, printers, scanners, telephony, networking equipment, and other peripherals.


• Assist with LAN connectivity and basic infrastructure troubleshooting.


• Perform general IT administration and ad hoc technical support as required

Requirements:

• Previous experience in an IT Support Technician, Helpdesk, or Desktop Support role.


• Relevant IT qualification or certification (CompTIA A+, N+, Microsoft, or similar) will be advantageous.


• Experience supporting Microsoft Windows operating systems and Microsoft 365.


• Basic knowledge of Active Directory, networking, and hardware troubleshooting.


• Experience supporting printers, desktops, laptops, and peripheral devices.

Skills:

• Strong troubleshooting and problem-solving abilities.


• Excellent customer service and communication skills.


• Strong organisational and time management skills.


• High attention to detail and accuracy.


• Ability to prioritise multiple support requests effectively.


• Proactive, dependable, and solutions-driven.


• Ability to work independently while collaborating effectively within a team.


• Willingness to continuously learn and adapt to new technologies.