Wellness Assistant

AREAS OF RESPONSIBILITY:

Customer Experience

• Be professional
  
• Approach all customers, greet, smile and offer assistance
  
• Identify customer needs in order to provide optimal experience
  
• Takes responsibility for serving the customer and finding solutions to customers’ queries
  
• Apply Selling Skills
  
• Meet customers' needs and expectations by asking, listening to and advising customers as to options/services/products available
  
• Offers alternatives to the customer if merchandise is not available
  
• Achievement of sales and unit targets
  
• Knows what new lines and promotions have come into the store
  
• Specialise in all departments through focussed supplier training and prescribed book list completion
  
• Store Disciplines & Productivity
  
• Opening & closing procedures are followed
  
• To ensure all merchandising principles are in place always and that every item is ticketed
  
• Minimise Shrinkage
  
• Ensure accurate stock counts & checking of product expiry dates
  
• Cash handling - assist at point of sale and with ca
  

Requirements

• Grade 12
  
• Relevant diploma / short course qualification (Health and wellness modality / Effective selling (retail) / Product specific knowledge) and/or Minimum 3 years retail sales experience (2 years industry specific)
  
• Relevant Degree in Homeopathy, Naturopathy, Phytotherapy, Chinese Medicine or any qualification in the natural space.
  
  Outstanding written and verbal communication skills
  
• Ability and willingness to work weekends and extended retail hours
  
• Competency Assessment Achieved
  

Benefits

• Remuneration based on a ‘cost to company’ model and performance incentives.
  
• All permanent team members are required to join the company’s provident fund and risk benefit.
  
• Medical aid options are available.
  
• Birthday leave
  
• Team member discounts on in-store and online purchases
  

• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
  
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)