Wellness / Spa Host

Mint Wellness and Langaro Wellness Centre seeks a dedicated Wellness Host to join our multi-property team.

The Wellness Host is responsible for the effective and efficient running of the spa at all properties allocated to you. Assisting in Managing and leading all team members especially when Spa Manager is not present. Ensuring that the hygiene and health standards are always maintained. Treating all customers and staff with the utmost care and professionalism to create an inviting and calm atmosphere. Continuously upskill yourself through practice and study. Upskills others through continuous on-the-job training and training sessions under the Spa Manager’s supervision. Help/Assist with spa administration by creating spa packages and promotions. Revising and updating the cost of treatments on a regular basis. Focus on elevating retail & treatment sales and achieving targets through upselling and promotions and operations of the Spa and the treatments.

Requirements

·        Must be familiar with the treatment protocols and spa-related products

·        Be responsible for ensuring that all treatments are up to standard

·        Assist with all treatments

·        Maintain client records in a confidential and effective system, using our ESP Spa Software

·        Daily control of contribution sheets and signing off in Manager’s absence

·        Treatments training and quality control of treatment rooms

·        Building database and utilizing this for promotions 

·        Give advice about skin and body care

·        Build and maintain client relationships and communicate with clients on a regular basis to inform them about specials and anything else that might interest them.

·        Upsell products and services, adopt a no-waste approach regarding products

•  Therapists' training and supervision in Manager’s absence, continually developing their skills and knowledge

• Setting an example for the staff and acting as the liaison between managers, consultants and therapists
• Mentor all therapists/technicians and if required present feedback or reviews regarding performance to Manager.
• Promote a mindful culture within the team

• Ensure presentable and refreshing treatment rooms is up to Spa standards

• Ensuring treatments performed by therapists as correct and the clients are completely satisfied
• Working alongside other therapists who are new or who require additional training and communication skills
• Training to be performed at times outside of busy periods
• Ensuring all clean-up and housekeeping duties are being performed
• Keep up to date on trends and competition
• Be back-up for other therapists if required
• Meet with all new staff on their first day to spend time with them, communicate the spa vision, show them around, how to greet and talk to clients and how to describe each service to the clients
• Oversee treatment rooms with regards to products required and delegate to Junior Therapists
• Maintain client database and facilitate promotion activation
• Cross-promotion and selling of the spa services with the inhouse reservations team

Requirements

• Matric
• Beauty Therapy diploma preferably CIDESCO, SAAHSP and/or ITEC
• Minimum 4 years in the spa/beauty industry
• Minimum 2 years experience in a management or senior therapist role
• Computer literate, including MS Office and ESP software