Workforce Management Analyst - QSR/Retail

The Workforce Management Analyst plays a critical role in ensuring efficient workforce management. In addition to system administrative functions the role also involves using data and analysis to guide the workforce management process. Through close collaboration with operations, the workforce management analyst will provide real-time support needs as required in relation to workforce planning and execution.  

This role is based in-office at our head office in Stellenbosch.

Key Responsibilities:

• Collaboration with Operations
  • Handle queries from operations related to scheduling/clocking issues and assist to resolve such issues
  • Identify issues related to scheduling/clocking and assist in resolving such issues
  • Provide ad hoc training to store managers as required in relation to the workforce management system
  • Create and update training material in line with changes in the workforce management environment
• Data analysis and visualization
  • Utilize SQL queries to translate raw data into powerful insights based on operational needs
  • Build rich dashboards to guide the workforce management process
• System administration of Workforce Management System
  • Manage user access, system configurations, and troubleshooting related to the workforce management system
  • Administer weekly tasks related to scheduling in the workforce management system
• Workforce Planning and Analysis
  • Analyze historical and real-time data to assist workforce planning
  • Run tests on the scheduling system to identify possible areas for improvement

Key Skills:

• Detail-oriented with a proactive, solution-driven mindset
• Excellent communication and interpersonal skills for working across departments
• Strong analytical skills and experience working with Excel/Google Sheets and data visualization tools
• SQL
• Keen to learn