Workforce Support Specialist - QSR/Retail

The Workforce Analyst plays a critical role in ensuring efficient workforce management across our QSR (Quick Service Restaurants) Operations. This includes the administration and optimization of WFM systems as well as close collaboration with Store Management and Operations teams to align staffing with business needs. The role combines technical expertise in workforce systems with practical insight into staffing, shift scheduling, and real-time support for fast-paced service environments. This is an in office position based at our head office in Stellenbosch, Western Cape.

Key Responsibilities:

• Collaboration with Operations
  • Handle queries from operations related to scheduling/clocking issues and assist to resolve such issues
  • Identify issues related to scheduling/clocking and assist in resolving such issues
  • Provide ad hoc training to store managers as required in relation to the workforce management system
  • Create and update training material in line with changes in the workforce management environment
• System administration of Workforce Management System
  • Manage user access, system configurations, and troubleshooting related to the workforce management system
  • Administer weekly tasks related to scheduling in the workforce management system
• Workforce Planning and Analysis
  • Analyze historical and real-time data to assist workforce planning
  • Run tests on the scheduling system to identify possible areas for improvement

Key Skills:

• Detail-oriented with a proactive, solution-driven mindset
• Excellent communication and interpersonal skills for working across departments
• Strong analytical skills and experience working with Excel/Google Sheets and data visualization tools
• Keen to learn
• SQL (bonus but not required)
• QSR or Retail Store operations and scheduling expereince