Workplace Experience Lead

LekkeSlaap is South Africa’s leading accommodation booking app, known for its user-friendliness, exceptional customer experience, and extensive local accommodation options. Owned by Tripco, a travel technology company based in Cape Town, LekkeSlaap is committed to innovation, best-in-class customer service, and setting new standards in travel technology.

We are looking for a highly organised and proactive Workplace Experience Lead to oversee the day-to-day running of our office environment and support a positive employee experience.

This role acts as a central point of coordination for office operations, staff engagement, facilities management, and internal processes. You will play a key role in ensuring the office runs smoothly, remains well-maintained, and reflects the company’s culture and standards.

Staff Engagement & Internal Communications

• Coordinate internal communications, including company-wide updates, welcome messages, and milestone announcements
• Compile and manage content for the quarterly company newsletter
• Coordinate employee engagement initiatives, including birthdays, work anniversaries, and recognition activities
• Support and oversee the Social Committee, including planning and coordinating team events
• Arrange support gestures for significant employee life events
• Drive initiatives that contribute to a positive and engaging office environment

Office Operations

• Oversee the day-to-day running of the office to ensure a smooth, organised, and professional environment
• Act as the primary point of contact for office-related queries and support
• Manage office supplies, including stock monitoring, ordering, supplier coordination, and payment tracking
• Maintain access control processes, including registers and entry management
• Manage parking allocations, including issuing and tracking parking tickets
• Ensure meeting rooms and shared spaces are well-maintained and fully functional

Facilities & Vendor Management

• Oversee office facilities, maintenance, and general upkeep
• Track and resolve maintenance issues, coordinating with contractors and service providers
• Manage relationships with third-party vendors and suppliers, ensuring service quality and reliability
• Monitor vendor performance, costs, and adherence to agreed processes
• Manage cleaning staff and ensure high standards of cleanliness and organisation
• Be present in-office to oversee vendor work and ensure accountability

Onboarding & Employee Support

• Support onboarding logistics, including workspace readiness, office & parking access setup, and welcome coordination
• Prepare and manage employee induction packs
• Support the People team with employee administration and coordination
• Ensure a smooth and welcoming onboarding experience for all new hires

Health & Safety

• Manage office health and safety processes and ensure compliance with workplace standards
• Maintain and update relevant documentation, including emergency procedures and roll call lists
• Coordinate training for first aid, firefighting, and safety representatives
• Act as a point of contact for health and safety matters and incidents

Process & Operational Improvement

• Develop, document, and maintain Standard Operating Procedures (SOPs) for office-related functions
• Ensure processes are clearly defined, consistently followed, and continuously improved
• Identify inefficiencies and implement improvements to enhance operational effectiveness

Executive & Cross-Team Support

• Provide ad hoc administrative and coordination support to the COO and broader leadership team
• Assist with office-related projects and cross-functional initiatives as required

• Provide support during in-person interviews, including capturing candidate biometrics

Requirements

• Previous experience in a similar coordinative role
• Previous experience coordinating events, functions, or similar logistics-heavy projects
• Experience managing office operations, facilities, suppliers, and office logistics is highly desired
• Preference will be given to candidates who can speak both English and Afrikaans
• Strong organisational skills with the ability to manage multiple shifting priorities
• High attention to detail and a strong sense of ownership
• Continuous improvement mindset, with the ability to identify friction in office processes and recommend or make improvements.
• Sense of urgency and reliability, with the ability to move quickly, make confident decisions, and independently manage daily work.
• Customer service mindset with a strong focus on employee experience
• Proficiency in standard office tools such as Google Workspace and Slack will be advantageous

Nice to Haves

• Experience supporting employee experience or engagement initiatives
• Experience working in a high-growth or operationally complex environment
• Basic understanding of workplace health and safety requirements

Working Hours

• Monday to Thursday: 08:00 to 17:00, with flexible start times between 07:00 and 09:00.
• Friday: One hour less on Fridays, e.g. 08:00 to 16:00.
• This role requires consistent on-site presence during working hours to support office operations, staff queries, and coordination with third-party vendors
• Any work outside of normal office hours will be occasional, pre-arranged, and agreed in advance.
• Punctuality and reliability are essential, as the role plays a key part in ensuring the office is operational and ready at the start of each working day

• Modern offices based at the V&A Waterfront
• Travel vouchers and exclusive discounts
• Pension fund contributions
• Discovery Medical Aid contributions
• Growing annual leave based on years of service
• An additional half-day off every month
• Monthly team events and more!

We are committed to creating a diverse and inclusive workplace and encourage applications from all suitably qualified candidates, including persons with disabilities.