ZAF Sportsbook Host Nightshift

Responsible for handling customer queries via web chat and email, providing accurate
product and service information, and maintaining up-to-date customer records. Escalates
priority issues to the Team Leader or Operations Team and actively contributes to team
meetings.

Education
• Matric/ NQF Level 4
Work Experience
• Minimum 6- 12 months relevant customer service experience.
• Preferred candidates will have prior experience in the online betting or sports bettin

Handle customer queries via web chat and email in a professional and courteous manner.
• Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when
necessary.
• Educate customers on products, services, and processes to ensure a positive experience.
• Maintain accurate customer records and adhere to internal policies, procedures, and shift
schedules.
• Collaborate effectively within the team and consistently meet agreed KPIs and performance
objectives