Communications Product Manager

Overview:

A well-established, global asset manager is seeking a Communications Product Manager to join their LISP Reporting team (12 Month Contract). The Reporting team has a diverse remit covering data aggregation and dissemination for our client’s end investors, financial advisors, and other interested parties. Their primary focus is currently on investor communication for the LISP platform. The Communication Product Manager is responsible for ensuring that data distributed across various platforms is accurate, relevant, and timely for communication and reporting purposes.

Responsibilities:

BAU Management:

• Create and manage an oversight tool for the SA Retail Communications inventory to ensure timeous delivery. Including (but not limited to):
  • Details of the artefact
  • Delivery interval
  • Next run date
  • Associated tasks (including creation of Azure tickets, communications – internal, Salesforce (Pardot), Appcues, external)
• Monitoring and oversight of artefacts in business as usual (BAU) including (but not limited to):
  • Dashboard monitoring for control totals, run and delivery information
  • Testing of initial 3 runs for all automatically triggered artefacts e.g., instruction notifications
  • Support for all manually triggered artefacts (monthly, quarterly and annual) e.g., quarterly statements, annual benefit statements, Reg 28 process. This includes testing, communications and release
• Query handling including initial investigation, creation of Dev Ops tickets and liaison with the Production Support IT team
• Ad hoc mailers – facilitate design and development, testing and communication

Project Support:

• Identify new business requirements/enhancement and work with the SA Retail Communications Business Analyst and SA Retail Communications Product Owner to document, plan and prioritise the requirements
• Assist the Business Analyst with pre- and post-production testing of new project requirements/enhancements
• Assist with roll out of new requirements/enhancements including (but not limited to):
  • Internal communications e.g., training
  • External communications e.g., AppCues; Practice Notes; engagement with Sales people

Requirements:

• Relevant Tertiary Qualification

• 3 - 5 years strong technical knowledge of Linked Products, LISP, Local Unit Trusts and Offshore Funds experience
• Excellent understanding and navigation of our clients system

• Proficient in Microsoft Office Package (AWD/Salesforce experience – advantageous

• Excellent business writing skills
• Business Afrikaans (reading, writing, and speaking) will be an advantage

Attributes:

• The ability to build and maintain meaningful relationships
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• Driven by results
• Ability to recognise and embrace change
• Ability to analyse, interpret and assimilate information