Learning and Development Consultant

Who are we?

The Sanlam Retail Affluent business (SRA) is dedicated to empower South Africans in the middle- and upper-income segments to be financially confident, secure and prosperous. With deep client understanding and a focus on excellence in technology, client and intermediary experiences, SRA delivers financial solutions including comprehensive financial planning, life- and disability insurance, credit solutions, savings and investments, retirement and fiduciary services that can be accessed through various platforms.

Job Purpose

We have an exciting opportunity for a Learning and Development Consultant to join our Learning and Development team. The Learning and Development Consultant will contribute to the high standard of development and growth of Glacier employees by designing, developing and implementing blended learning solutions and applying best-practice methodologies, practices and standards. 

Job Purpose

The following outcomes will be expected to be achieved by the Learning and Development Consultant:

• Liaise with different stakeholders to ascertain the different training needs of the business;
• To develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant;
• To create, schedule and deliver training programmes focused on adult learning methods and based on employee needs, business priorities and best practice that are suitable to Hybrid working environment.
• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess employees;
• Develop training plan that clearly shows training initiatives
• Make use of online e-learning tools for training purposes
• Provide feedback on learning to managers and employees;
• To provide technical support and expertise through query resolution in support of the business in overall development of employees;
• Adhere to organisational best practices and legislative requirements (Skills Development Act, Employment Equity Act);
• Build and maintain relationships with relevant departments to ensure sufficient knowledge of related Glacier products, processes, legislations and regulatory frameworks;
• Provide an efficient and effective coaching to staff;

Qualifications and experience

• 5+ year’s relevant business experience and product knowledge within a LISP
• 5+ year’s experience in development of learning material and facilitating of training interventions
• Higher Certificate in Occupational Directed Education as Training Practitioner (NQF L5) would be advantageous
• Knowledge of legislation i.e. FICA, FAIS, FATCA, OECD and PDD     
• 3+ E-learning development experience with use of tools such as Articulate Storyline, Canva etc.
• Previous or current training related experience in a Client Services environment 
  

Competencies

• Client Focus: strive to build strong client relationships and deliver client centric solutions
• Cultivates innovation: looking at creating new and better ways for the organisation to be successful
• Collaborates: building partnerships and working collaboratively and inclusively with others to meet shared objectives
• Drives results: consistently achieve results, with an entrepreneurial mind-set and a strong commercial focus, even under tough circumstances
• Being Resilient: flexibility and adaptability you will rebound from setbacks and adversity when facing difficult situations
• Excellent problem solving and analysis skills 
• Excellent communication skills, both written and verbal
• Information Monitoring 
• Ability to perform well under pressure 
• Attention to detail  
  

Attributes

• Honesty, integrity and respect 
• Proactive 
• Thoroughness 
• Self-motivated 
• Professional manner 
• Positive, enthusiastic attitude 
• A challenging and enquiring mind  
  

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

Glacier is committed to excellence and striving towards Employment Equity. 

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group's Employment Equity plan and targets will be considered as part of the selection process.