Mining Key Account Specialist / Mining Team Leader

Altron Bytes Systems Integration (Altron BSI) is an end-to-end ICT service provider of consulting, implementation and outsourcing services, which are strategically aligned to fit for purpose, cost effective, and optimised for performance. We have a clear go-to-market in key industries covering: Financial Services; Telecommunications, Media & Entertainment; Public Sector; Retail; Mining & Manufacturing; Travel & Transport; and Energy & Utilities. Job Description Requirements / Qualifications Matric or equivalent Microsoft Power BI skills will be advantageous Tertiary qualification in project management will be advantageous 3 years of customer service experience 3 years of experience with Netstar and related systems Exceptional written communication skills Tracking experience essential Mining experience essential Outstanding client interaction skills Dynamic personality Fantastic problem-solving skills Key Roles / Responsibilities Taking ownership of client accounts - Cradle to grave Setting up of SLAs / Scopes of work Visiting clients - daily, weekly, and monthly Building relationship with client Setting up, running with, and completing specialised client projects Identifying processes to better client service Sending feedback regarding client status, concerns, and improvement to management Conveying and actioning client requirements to relevant departments Liaison between different departments Daily/weekly/monthly feedback to Bureau Management on reporting / non reporting units Working closely with the Planning department regarding fitments Escalating and sorting out support/software related issues on clients' systems Ensure client satisfaction with Netstar services Escalate problems for speedy resolutions Produce reports to meet client requirements Analyse data accuracy prior to distributing reports Managing Tagging System Ensure CAPS BI dashboard is functioning correctly Provide onsite System training with commissioning Identifying faulty units, getting contact details, and emailing Bureau/PSD to arrange attendance Compiling incident reports Ensuring client Operational Unit Update levels are maintained at 98% Presenting FIS packages to prospective new clients CCMA / Court representation as expert witness Manage the FIS mining team in terms of - SLA and SOP's, performance appraisals, overtime, leave, staff meetings