Mr D - Franchise Compliance Coordinator

Mr D - Franchise Compliance Coordinator (E-Commerce) - JhbFull job descriptiontakealot.com, a leading South African online retailer, is looking for a highly talented Franchise Compliance Controller to join our Johannesburg Takealot MrD Team.We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great. Branch/Hub OperationsEnsures a strong relationship is formed with all Franchisee and staff related to On-Demand OperationsYour responsibilities will include:Act as hands on support to branches/hubs to resolve operational issuesMonitor and report on franchise and driver performance and operational compliance in the fieldGain contextual understanding of the operational levers involved in driving performance, both regionally and branch-specific. Identify common trends within operations and provide weekly / monthly reporting and feedback where appropriateMaintain service levels of franchises according Service Level Agreements and able to implement corrective measures operationally within service hubs, as related to further business strategies aligned with the Head Office and operational teamsMonitor and report on branch adherence to franchise agreements and key performance indicators (KPI's)Manage and work to improve weekly KPI's at franchise levelConduct regular audits to assess & measure performance and compliance. Communicate branch/hub audit findings and ensure resolution thereofTravel locally in and around an allocated region, as well as to allocated regional branches as required as part of your weekly deliverablesConduct regular branch/hub visits to drive performance and ensure processes and procedures are followed and to communicate these inefficiencies with Regional TeamsAddress key branch tracking metrics in regional performance management with the franchise management teams and compiling weekly reports to feedback and addressConduct branch/hub operational audits to ensure compliance and identify operational inefficiencies GAP / SWOT analysisAttend branch/hub openings and support with the execution of the entire operational processCoordinate the distribution of marketing material for new branch/hub openingsEffectively apply branch/hub scorecards to identify gaps or deviations and engage appropriately to resolve issues Driver Network Growth and Compliance Your responsibilities will include:Address key branch tracking metrics in regional driver growth with the franchise management teams and compiling weekly reports to feedback and addressAddress key branch tracking metrics in regional complaints and branch-customer satisfaction with the franchise management teams and compiling weekly reports to feedback and addressConduct uniform audits with drivers in the field to ensure agreed upon checks are conductedEnsure drivers obtain and maintain a good public imageInvestigate driver complaints / discipline issues and resolve to completionEnsure handover processes are adhered toEnforce driver discipline and compliance within operational standards Training and Development Your responsibilities will include:Train and inform SOP's at a franchise level (Branch Managers, Staff and Drivers), and identify non-compliance as necessary to senior managementAssist in the continued improvement of SOP's across the delivery networkConduct needs analysis to understand training and development needsExecute / facilitate training of new or existing processesTrain and inform on operational process flows, and standard operational procedures as required Attributes required:High energy, self-starter, self-motivated, proactive, high level of initiative, creative and adaptableProject management and ability to prioritise focus according to set deliverables is criticalAuditing SOP complianceExecution oriented and operationally pragmaticUnderstand how technology works for businessHands-on field and operational experienceSystem and process-orientatedAttention to detail while still seeing the bigger pictureUnderstand convenience and customer serviceComfortable with change and able to engage with colleagues to assess and refine approachLow on ego, high on delivery and execution; but able to network effectively and garner cooperation and collective buy-in from key clients and business ownersOrganization & sound communication will be key success factors of a Compliance supervisor (Franchise)Comfortable working under pressure and successfully engage in multiple initiatives simultaneouslyPlan, manage and be responsible for own time management according to tasks prioritiesPossess a high attention to detailConcerned with maintaining standards of accuracy and quality Qualifications & Experience:3 yrs experience in a client-facing role in an operational environment or similar requiredA degree or equivalent work experience in process analysis and client managementAbility to analyse data and create reportsProficient in Microsoft Office (word, excel & powerpoint) requiredProven track record in operational delivery and executionOperational experience managing an outlet, hub or a restaurant will be advantageousPrevious franchise working experience will be advantageousTraining experience in an operational setting will be advantageousIT or tech savvy will be advantageousGood knowledge of Power BI, SAP IBP/BI/BO or Tableau advantageousGood knowledge of MS PowerPoint, Excel and WordAt ease with high volume of numbers and works well with large sets of dataField-based work experiencePrevious experience in the logistics industry is not requiredExcellent communication and interpersonal skillsKeen attention to detailAble to coordinate across functional teams to promote efficient operationsAnalyze and report on eCommerce performance metrics to identify areas for improvement and growth opportunitiesThe Environment:takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.We are short on ego and high on output.We are doers and not only thinkers, it's all in the execution after all.We love what we do and what we are creating.We seek to Employ an Extraordinary Mind who:is respectful but forthrightis an expert at doing, who can not only design but also executeis analytical, able to use data to make decisionsis competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hoursis passionate about the potential of e-commerce and delivering a world-class customer experienceis entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and fasteris business SMART. Able to think about problems from a business perspective using technical and product input;is curious and challenge the status quois innovative and enjoys iterationis collaborativewill be at the cutting edge of developing new concepts for takealot.comthinks like an owner of the businessis SMART, has INTEGRITY and is HARD WORKINGIf you meet the above you are an Extraordinary Mind, so come and join us!Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.