Retail Operations Optimization Manager

SUMMARY:
Ballito, KZN. Fast-growing business within the Petroleum industry seeks a professional Retail Operations Optimization Manager responsible for improving the efficiency and effectiveness of retail operations,  with solid retail experience preferably within the Petroleum / FMCG sector, to identify maintenance and improvement areas within their stores.

POSITION INFO:

Responsibilities:

• Arranging secret shopper visits

• Identify maintenance areas and maintenance work performed, which will involve contacting contractors / service providers and obtaining quotes for approval

• Aesthetics review and report back

• Identify areas of weakness affecting the brand and formulate improvement plan

• Implement improvement plan, including staff training, new uniforms, paint job, etc.

• Speaking to Site Managers and hearing their concerns and suggestions and reporting back on the ideas that are feasible and will be beneficial for the business in totality (including staff concerns)

• Understanding the economic area and formulating plans / promotions / ideas to improve the running of the business

• Maintaining very high standards of neatness and tidiness of both forecourt and convenience store

• Assisting with management of aesthetics of convenience stores and deli and making improvements where need be

• Reviewing of merchandising and convenience store dry stock available

• Propose and manage marketing budgets and expenditure for sites

• Assist with hiring and training of staff at the various sites together with HR

• Ensure the sites are compliant with health and safety and hygiene requirements together with H&S Manager

Requirements:

• Retail experience (preferably in FMCG )

• Drivers licence

• Willingness to travel frequently to do site visits

• Good team player and ability to form strong relationships with Site Managers