Safari Reservations Sales Agent

An experienced East African Safari Reservationist / Specialist is sought for this high-end inbound operator.  As the main point of contact with prospective guests, you will be responsible for handling all communications from initial inquiry, advising and consulting to find the best itinerary for the guests' needs through the sales process as well as pre-travel, during-travel and post-travel service.  This is a demanding position with high expectations on service, turn-around times, quality of consultation and communications both with guests and internally with colleagues.

Requirements:

• Experience in and knowledge of East Africa Safari - at least 5 years of experience
• Experience in retail sales role for an African inbound operator - at least 10 years of experience
• Skilled in designing detailed and individualized quotes for itinerary requests
• Excellent sales and customer service skills and the ability to close a sale and upsell
• Excellent communication skills (written and telephone), a service delivery mindset, and a strong customer service focus
• Target-orientated, and experienced in delivering results in a performance-oriented and fast-paced sales environment
• Strong administration and organizational skills with great attention to detail with a desire for continuous improvement
• Excellent time management skills with the ability to multi-task and prioritize tasks
• Proactive mindset and can-do attitude
• Experience in handling difficult situations (e.g. complaints, last-minute requests, changes whilst travelling)
• Experience in and willingness to handle issues outside of office hours when required
• Self-starter and the ability to work independently as well as within a broader team setup
• Energetic and eager to learn
• Knowledge of Business Sales Systems e.g. Hub Spot 
• Work in an office-based environment

Please forward your CV with a recent profile photo and contactable references.  Only shortlisted candidates will be contacted.